Rezensionen (489)

Gesamtbewertung
2,6
Anzahl pro Bewertungsstufe
  • 31 % der Bewertungen sind 5 Sterne
  • 12 % der Bewertungen sind 4 Sterne
  • 15 % der Bewertungen sind 3 Sterne
  • 15 % der Bewertungen sind 2 Sterne
  • 27 % der Bewertungen sind 1 Sterne
2. Dezember 2017

The app is fine until you realize how laughably easy it is for a fraudulent customer to scam you with this. If a digital downloads order is marked as HIGH risk of fraud, the digital downloads app does not care and auto sends the digital files no matter what. Meaning, this will likely end up with a charge-back on the order, with the fraudulent customer receiving all the files and not paying. What a joke. The app does have some protection for PayPal eChecks, but absolutely nothing for high risk of fraud orders. If this was fixed then the app would be just fine to use, but depending on the size of your store, this may cause you a big headache. FIX IT Shopify!

Woodpunch Gfx
Vereinigte Staaten
Mehr als ein jahr mit der App
Bearbeitet am 20. November 2023

Cannot be combined with bundles, which is very inconvenient.
Also, I added a digital file to a product, but then the file just vanished... In the product overview the app still says the product has a file attached, but when I click on the product it says there's no file attached. Very strange. I added the file again, we'll see if it stays there this time.

Sacred Sorcery
Deutschland
Mehr als ein jahr mit der App
Shopify hat geantwortet 17. November 2023

Hi there! Thank you for your feedback. I want to assure you that you should be able to create bundles that include both digital and physical products. The digital portion of the order will be fulfilled without marking the entire order as 'fulfilled'. This way, you can easily keep track of which portion of the order still needs to be fulfilled.

We’d also be happy to continue assisting you through the available contact methods in our Help Center: https://shopify.link/YWD7. If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. -Mac, Shopify Support

7. Mai 2023

What happened to the update file option? How do a replace/update a file now?
On the documentation page you still have the update/replace option but not in the app...

TraderPrint
Australien
Etwa ein jahr mit der App
Shopify hat geantwortet 10. Mai 2023

Hi, there. This page was recently updated, but you can still replace a file in the Digital Downloads app by clicking the product you want to edit, and dropping the new file into the drop zone. You can also click “Add files” and the file you select will replace the existing one. I appreciate you letting us know about our Help Center documentation and I've put in a request to get that page updated. Thank you for leaving this review! -Erin, Shopify Support

16. August 2020

The app has been great until very recently, I thought the issue was fixed but now it randomly doesn't full-fill orders and I am having to send our manual links, it's generating a few complaints from customers and I am looking into an alternative.

Virtualslay
Spanien
11 monate mit der App
Shopify hat geantwortet 1. September 2020

Thank you for sharing this review, and letting us know about the troubles you've encountered with download links not being sent to customers. I'd like to help look into this further, so I'm going to follow up with you via email shortly. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. I look forward to hearing from you! - Rae, Shopify Support

18. November 2019

Decent design but had customers complaining about "corrupt" files and other errors when opening PSD files. I switched back to dropbox links and haven't had any issues since.

DesignSupply.Co
Vereinigte Staaten
10 monate mit der App
22. November 2019

It worked for a while and it works well if you have very few orders during the day. In case of release of products and high traffic, the download does not start and the email with the link arrives after 48 hours. My file was 1Mb. After this I had another issue that does not make sense: the app marked as fulfilled an order that included both a product to be shipped and a digital download.

Stockholm17
Vereinigte Staaten
10 monate mit der App
1. Juni 2022

Shopify missed the boat here. Many digital creators have multiple files per product and you cannot do that with this product.

hitherandyonstudio
Vereinigte Staaten
9 monate mit der App
Shopify hat geantwortet 21. Juni 2022

Thank you for writing your review and for providing us with your feedback and suggestion. I can certainly see why having the option to add multiple files to a single product would be helpful to you when selling digital files, and we appreciate you making your recommendation here. I will submit your comments to our development team for them to consider. -Victor, Shopify Support

Bearbeitet am 21. März 2017

Basic app, good because free and no limits, but has its internal limit.
Only a few liquid variable can be added to the mail template and that's a huge set back.

Lacavealaine8
Frankreich
9 monate mit der App
18. Juli 2019

It started well but then suddenly stopped working. It deleted files and I was unable to upload new ones.

PremiumCV
Deutschland
9 monate mit der App
30. August 2021

Why doesn't Digital Downloads recognize that ive added new products to my store ?????? It only show my first product along with the two variants associated.

Tre Fwavy
Vereinigte Staaten
7 monate mit der App
Shopify hat geantwortet 1. September 2021

Hey, there. Thank you for reaching out. In order to add new Digital products, you must first create the product within your Shopify admin and then add the digital component, have you done this first? If you are creating Digital products as our video tutorial shows here (https://bit.ly/3yy4h1T) and the products are not showing in your store, this would be something we could certainly investigate with you.

So If you're running into issues with Digital Downloads, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support