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Horrible. I did a test pilot twice using different payment methods and the product never downloaded. Do not recommend. I guess it is true, you get what you pay for. Pay nothing, get nothing.
Hi, there! Thank you for taking the time try out the app. I understand that you experienced some issues with the products being downloaded after a purchase. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team via the Help Center (https://shopify.link/WJna) and our team can troubleshoot the situation. -Mac, Shopify Support
I thought this app would be perfect for me since it's created by Shopify but it turned out that it's not working at all. I can't download anything and the download button doesn't work. Please fix that asap.
I'm sorry to hear that you've had issues downloading products via the app, and thank you for sharing that feedback with us here. It's possible that this may be a local issue so I would recommend trying on other browsers and devices to see if the issue is replicable there.
If the problem persists, I would recommend contacting our support team directly so that you can be authenticated on the store and this issue can be investigated more thoroughly. You can reach out to us directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Great idea but the execution is lacking. Had to remove the app is it was marking unfulfilled order "fulfilled" after sending eBook, which ended up turning into a nightmare trying to figure out which orders had been fulfilled and not fulfilled with actual products. If the app did not do that this app would be GREAT! Hope this is fixed ASAP!
Hi, there! You'll want to make sure that you've selected the correct fulfillment settings in your Digital Downloads app. Navigate to Apps > Digital Downloads > Dashboard, and click on the name of your digital product. Next, click on the settings icon > Settings, and make sure it's set to manual and not automatic. That should resolve this for you, but feel free to contact our support if it doesn't: https://help.shopify.com/en/questions. - Brie, Shopify Support
Won't even open the App dashboard on Safari. I've cleared all cookies etc, nothing. Waste of time.
NOT working! Promising the setup was, maar it does not what it promises...
404 Page Not Found
The page you requested does not exist.
I have been trying to add an attachment to the Weekly Achievement Tracker on my website herbeautifulbrand.com and I can not for the life of me find out where to add it. I have looked high and low and it just keeps taking me through an internal loop. Unfortunately, I will be removing this app from my store as it has proven to be useless. Hopefully, this is made easier in the future for store owners.
The app did not work at all! After 20 hours of waiting the delivery of my test order and numerous attempts to restart the download, I am convinced that trash is the only right place for this app...
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Mallari, Jessa M: Alright! Since we have already done all of the basic troubleshooting needed and it is still not working, I will go ahead and send this up to our technical team so they can check on what could have happened. Once I have received an update from them, I will immediately send you an email.
Thats the end of story.... This app is not safe fr your store, too many problems without solutions..
I'm having issues with the app, it wouldn't allow me to add a file. it keeps going to an error page
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into the error: https://bit.ly/2AWw5VA. - Blair, Shopify Support
I uploaded the file, but i can't download the file!! Doesn't generated the email or downloadable link!
Hi, there. Thank you for taking the time to share your experience. I recommend contacting our live support team through the Help Center (https://bit.ly/2AWw5VA) so we can investigate this issue further. - Greta, Shopify Support