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This app is horrible and unreliable. If you considered using this app for your business just read through the reviews.
Hi there, thank you for your review. It is regretful to hear that you did not enjoy using the Digital Downloads app but we appreciate you taking the time to share your feedback with us all the same. -Victor, Shopify Support
The app did not work at all! After 20 hours of waiting the delivery of my test order and numerous attempts to restart the download, I am convinced that trash is the only right place for this app...
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
The app never worked from day 1. This is very problematic for a new store like mine. Just don't offer this if you can't develop a working app. Support instructed me to uninstall and reinstall. Waste of time.
Hi, there! Thanks for your review and I'm sorry to hear you're having trouble with our app. Uninstalling and reinstalling is a common troubleshooting step that we recommend with our apps and third-party apps.
I recommend getting back in touch with us here (https://bit.ly/2AWw5VA) so we can investigate the issue you're having further. Thanks again! - Greta, Shopify Support
Antes era una buena App, pero desde la actualización de unos meses deja mucho que desear. Funciona muy, pero muy lenta, y muchos días falla y no envía nada.
Por lo que siempre estás en alerta de que la App esté funcionando... nada recomendada!
Si escribes al servicio de atención de Shopify para comentarles que la App no funciona, su única solución es eliminar la App y volver a instalar perdiendo todos los datos de clientes que tengas... ¡Una muy mala solución!
Finalmente, la App suele arreglarse sola sin borrar nada, pero puede transcurrir entre 2 horas o 1 día completo.
Otro aspecto que no es nada bueno, es que aunque actives la opción de que no se prepare el pedido si existe riesgo de fraude alto, la App lo envía igualmente! Por lo que no estás nada protegido en la tienda, ¿consejo? Busca otra App mejor.
Constantly issues happening, files not working, etc.
Hi, there. We appreciate you leaving a review. If you're having trouble with this app our support team would be happy to help here: https://shopify.link/vRnL. This guide may be able to help you out in the meantime as well: https://shopify.link/vaWl. -Erin, Shopify Support
Catastrophique... Et le support Shopify n'est absolument pas compétent et ne connait même pas le fonctionnement de l'application.
J'ai passé des jours à charger tous mes fichiers et mes clients ont l'impossibilité de décompresser les fichiers zip générés par l'application.
Pourquoi laisser en ligne une app qui ne fonctionne pas et qui n'a aucun support ??
Muito amador
Läuft nicht! Die letzten Jahre nie pPobleme gehabt und heut, wo die große Eröffnung ist funktioniert es nicht! Digitale Produkte werden nicht versendet und ich hab mehr Arbeit als alles. Deinstallieren bringt da auch nix
I was using this app to deliver mix goods (a physical & digital product). At first, it worked perfectly. Customers could download digital good immediately after a successful checkout while they were waiting fulfillment of their physical item as described in the app's documentation.
From App's Documentation
Reminder
"Customers will still be able to immediately download the digital content even if fulfillment is set to manual. They are presented a link following a successful checkout."
All of a sudden it stop delivering a download URL following successful checkout. I contacted Shopify Support and I was told that the above Reminder was an inconsistency and that the app is not supposed to function that way at all. Which I still can't understand because it functioned in the way described in the App's Documentation for months. Shopify Support and the App's Developer confirmed that the Documentation that describes this functionality is an "unknown error". I guess they're happy that I reported it.
This app has an error. Unfortunately, after uploading the files, after a while they are deleted (after a few weeks) without any warning. The customer buys the product and does not receive it, as the file is no longer available. I wonder if something can be done.