리뷰 (492)

전체 평점
2.6
평점 수준당 개수
  • 평점의 31%가 별 5개입니다
  • 평점의 12%가 별 4개입니다
  • 평점의 15%가 별 3개입니다
  • 평점의 15%가 별 2개입니다
  • 평점의 27%가 별 1개입니다
2023년 7월 8일

Half the time the app will not open on my store. When it does i get errors trying to upload .pdf files. i get errors "One or more of your files failed to save. Please try saving again"

I have around 100 products with digital downloads. The Issue has got worse the more i add.

I don't know how to contact the developer who is shopify?

Quickcycle
영국
앱 사용 기간 11개월
답글 Shopify개 2023년 8월 9일

Thank you for reaching out and expressing your concerns. It's important for us to rule out any local network errors, so I encourage you to try using a different browser and network to see if the issue persists. For further support, you can connect with our Live Team directly and we would be more than glad to walk you through troubleshooting steps here: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

2016년 1월 21일

As per the previous review, I was using this app for the last 6 months and it was working fine, however it's stopped working now and I'm not sure why. I have tried contacting the developer but no answer yet. I have also tried re-uploading the digital files but that didn't help either.

Artist First
오스트레일리아
앱 사용 기간 11개월
2016년 7월 7일

did love this now all of a sudden won't let me upload my files

Digitizersfriend Embroidery
미국
앱 사용 기간 11개월
2024년 3월 7일에 편집됨

The App works as advertised BUT if you have a product with say 100 variants and you want to add a file to the order completion for download Even though all the variants use the same file you have to upload a file for every variant when there is only 1 file you want to use, so shopify again want you to upload hundreds/Thousands of the same file to there servers????????????
Adding a single product without variants is not an option as recommended by Shopify. That's will not work and if it did it's just a band aid for a botched piece of coding

Laserworksuk
영국
앱 사용 기간 10개월
답글 Shopify개 2024년 3월 7일

Hi, there! Thank you for sharing your feedback. You do need to upload separate files for each variant, since in most cases you would be uploading a different file for each. If you're using the same file for all your variants, I recommend creating one product without variants. You can check out this help document (https://shopify.link/BWzd) for more information! - Greta, Shopify Support

2023년 9월 9일

Terrible app, terrible support, couldn't get help for the issues, and many users are experiencing errors download through this app, but not on any other app, with the same exact files. Don't use it, or you will be hiring another support member to help handle all of the download error emails to come.

ModernMetalSongwriter
미국
앱 사용 기간 10개월
답글 Shopify개 2023년 9월 12일

Thank you for taking the time to write your review and we appreciate your feedback on how we can improve the Digital Downloads app. -Victor, Shopify Supprot

2022년 10월 25일

HORRIBLE APP FULLFILLS FRAUD ORDERS!! ANYONE WITH A STOLEN CREDIT CARD CAN ORDER YOUR ITEMS AND DOWNLOAD THEM!!! THEN A FEW DAYS LATER SHOPIFY WILL STEAL THE MONEY BACK FROM YOU AND CHARGE YOU A $15 CHARGE ON TOP OF GETTING YOUR ITEMS STOLEN!! THEY KNOW WHATS GOING ON AND STILL CONTINUE TO LET THIS HAPPEN!! DISGUSTING!!!! EMAILED THEM MANY TIMES AND CONTACTED SUPPORT OVER A DOZEN TIMES!! I HAVE BEEN SCAMMED OVER AND OVER AND OVER AND OVER BY THE FRAUD CUSTOMER AND BY SHOPIFY!!

famoushustle
미국
앱 사용 기간 9개월
답글 Shopify개 2022년 12월 1일

Hi there, Famoushustle. Thank you for taking the time to complete this review. We're sad to hear about this situation with your shop. Situations like this can be frustrating, and we do our best to equip businesses with the tools needed to avoid fulfilling orders like this. As a reminder, Shopify will flag suspected fraudulent orders for you with different levels of likelihood. If you're falling victim to fraudsters purchasing your digital downloads, consider changing your download settings to require manual fulfillment. This will let you review fraud indicators and determine if the person purchasing is a legitimate customer. You can refer to this document here for advice on how to enable this setting: https://bit.ly/3H26Zod. Thanks again for your review! -Imogen, Shopify Support

2021년 8월 10일에 편집됨

Please explain why your app does not work for my client in UK. Why is it telling them not available in UK. What sense does that make. This is stupid

Photify
미국
앱 사용 기간 9개월
답글 Shopify개 2021년 8월 16일

Hey, there. Thank you for reaching out and bringing this to our attention. We're not sure where the issue might be, as there isn't a region restriction for Digital Downloads. However, if your client continues to have issues with this, our Support team would be happy to take a closer look at the issue. To contact our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account. Cheers! -Elias, Shopify Support

2022년 2월 17일

Works sometimes, but often the files are not delivered and I have to wait for the customer to complain about it. Currently I can´t even send the files manually anymore. Not recommended for professional shops.

Wiesner Medien GmbH
독일
앱 사용 기간 9개월
답글 Shopify개 2022년 3월 1일

Hey, there. Thank you for taking the time and bringing this to our attention. You can adjust the settings for each product, and you can choose between automatic or manual fulfillment (https://bit.ly/3vq8nLw). However, if that's not working properly, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers. -Elias, Shopify Support

2022년 8월 8일에 편집됨

This app is absolutely worthless and, just like everything else on Shopify, they don't have a clue how to fix anything and I always end up having to go spend money on an app that actually works. This app does not allow you to control when the digital download is sent to your customer, so if you're using this app as a add-on download to a physical product, it won't send it to the customer until the order is fulfilled. We need the download link sent when the order is paid for. Seems logical, right? Yea, not to Shopify. You also cannot edit the email that's sent. Nothing about this app is useful and Shopify gives you the same answer they give every time...."We will send this to our developers to have a look at it". Yea, right.

Dead Fly Zone
미국
앱 사용 기간 7개월
답글 Shopify개 2022년 8월 19일

Thank you for taking the time and sharing this feedback with us. While you can enable automatic fulfillment for digital products (https://bit.ly/3pvcVMq), this isn't recommended for digital products with physical components involved. However, one option is to create your digital products separately, so that our app can send the download links as soon as the order is paid for.

If you're looking to edit the email template, then we've also got a step-by-step guide on how to do that here: https://bit.ly/3dD3RTb. We'd also recommend reviewing the notification variable reference (https://bit.ly/3AzpSLH) when editing your email template.

That being said, we understand that being able to automatically fulfill digital orders regardless of the physical components can be beneficial for our merchants, like yourself, and feedback like this can help our Developement team continue making improvements on future releases. Thanks again. -Elias, Shopify Support

2020년 1월 15일

This app isn't working... Emails showing "not sent". I made a promo for customers to get a free eBook with purchase of a particular product, and none of them are receiving the emails...

Love For Leggings
미국
앱 사용 기간 7개월