Digital Downloads , 436 vurderinger
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Etter vurdering
Why doesn't Digital Downloads recognize that ive added new products to my store ?????? It only show my first product along with the two variants associated.
Hey, there. Thank you for reaching out. In order to add new Digital products, you must first create the product within your Shopify admin and then add the digital component, have you done this first? If you are creating Digital products as our video tutorial shows here (https://bit.ly/3yy4h1T) and the products are not showing in your store, this would be something we could certainly investigate with you.
So If you're running into issues with Digital Downloads, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support
I use this app to help me with my digital product.
It randomly flips from us currency to foreign currency when I post the link on my fb page or click on generated link shopify provided. It caused me to lose money because my clients thought my site was not a secure site. Talked to shopify they were not any help.
Thank you for providing your review and letting us know about the issue you've experienced. I'd like to take a closer look at you as this problem does sound odd, and I'll see if I can help. I will send an email to you shortly to touch base with you on this, so please look out for that and get back to me there if you still require assistance. -Victor, Shopify Support
Can someone please help me it keep saying server error please help. I’m loosing sales because of this issue this is my third time reaching out for assistance. Again please help thank you very much
Hey, there! I'd be happy to take a look at this with you. I'll send you an email shortly for more information and we can troubleshoot together. Speak soon! - Brie, Shopify Support
Doesn't work well for products that have multiple page downloads. Most of my products have 2-5 pages to download so I can't offer these as a product at the moment.
Disapppointing.
Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. We're sorry to hear that the app doesn't provide you with all of the tools you need at the moment. I'm happy to let you know that I've gone ahead and passed your feedback along to our Product Team to consider for a future update. I also wanted to pass a suggestion on to you. Have you tried using a zip file for your product, so all of the files required can be passed along to your customers? -Imogen, Shopify Support
Some of our customers have problems with the Download. The Download is very slow. We figuerd out, that it is a problem with the Telekom in Germany, maybe. I can send a screenshot from a customer.
I'm sorry to hear that that you've had this issue but thank you for leaving your review nonetheless. Download speeds vary by location and ISP, which may be affecting the downloads from your store, but I'd like to take a look at this myself to see if there's anything on our end I can look at. I will send an email to you momentarily so please look out for that and get back to me there if you'd still like some assistance. -Victor, Shopify Support
Works great for what it does. Would love to see a feature of bundling already uploaded files into new products. Saves Shopify storage and makes my life easier. Much easier also to avoid duplicates. That's the only thing I am missing. Everything else works well.
If it was more customisable it would be 5 stars. I would like to have unique product update email templates for each product... please :)
The app worked in the beginning but after it is not fulfilling any order, not providing any link in the checkout and not sending any mail with the lin, I have to do all of this manually. basically is like if the app is not installed. I already tried to modify all the options in the app but nothing works. the app needs to be fix.
Effective. Works well. Wish it could do this, however, but I don't think it can: Sell 'drip' products where files are released over a series of days/weeks/months.
i am unable to download this app to my shopify. i left 3 messages and haven't retrieved a response back at all.
Hi, there. Thank you for reaching out and taking the time to leave this review. We are sorry to hear you are experiencing this issue. I would recommend clearing your browser history, cache and cookies before trying to download the app again. You could also try an incognito or private browser or an entirely different web browser as a test.
If you're still running into issues with Digital Downloads after these tests, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support