Omtaler (489)
Raffiner
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Etter vurdering
This app is awful, if you have markets you cannot even set a different email per language. The sender domain is the Shopify domain and not my own domain. There is no option to migrate files, all our downloads had to be done manually. Terrible!
Hi there, thank you for your review. We appreciate you taking the time to provide us with your feedback for the Digital Downloads app and how it can be improved. I will be sure to pass on your comments to our development team for their consideration. Victor, Shopify Support
this goes out of its way to be clunky and cumbersome. if you're here looking for a solution to sell music, unfortunately this probably ain't it.
This app does not work! Neither does the download link on the confirmed purchase page work, not does the link received via the email work. Pathetic app.
Hi, there. Thank you for taking the time to leave a review for Digital Downloads. I am sorry to hear about this situation. We would expect the links to work, so it sounds like something isn't quite right here. We have some great information here on our help center that you can check out: https://shopify.link/vaWl. If that doesn't help you to resolve this issue, then please feel free to contact our team directly so we can take a closer look at this situation: https://shopify.link/WJna. -Rick, Shopify Support
There's no protection on the download link, so anyone can download the files without needing to register or buy them. They can also be copied and shared in chats and on social media.
**THIS APP IS NOT BEING UPDATED BY THE DEVELOPER DO NOT USE**
Thanks for your review! While it is true that our Digital Downloads app is in maintenance mode, we will still implement critical security fixes or fix widespread bugs. -Olivia, Shopify Support
The app shows unsupported and dropped all of our download files?
Hi there, thanks for reaching out. If your files have disappeared and the app is now showing as unsupported, please contact our support team directly so we can look into this for you: https://shopify.link/vRnL. -Victor, Shopify Support
Not working at all at the moment. Do not install.
Hi there, thank you for taking the time to reach out. If you're having issues using Digital Downloads please contact our support team directly so that we can take a look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support
Tienes que actualizar y no lo haces, mi tienda no deja de decirme que desinstale tu app por que no va bien
App shows unsupported
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. To get this resolved, you can uninstall and reinstall the app into your shop. If you continue to see the error after completing those steps, please feel free to connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support
This app worked at one time. It doesn't seem to work at all now. Very embarrassing when customers do not receive downloads paid for. Fix it please!
Hi, there. We appreciate you reaching out with your concerns. We are sorry to hear about this experience and want to help you resolve this sooner than later. Please gather some examples of impacted orders and customers and try to recreate the issue with a test order yourself. Once you are able to confirm that it persists, please reach out to our Support team directly with the examples: https://bit.ly/2AWw5VA. -Olivia, Shopify Support