Omtaler (492)

Samlet vurdering
2,6
Antall per vurderingsnivå
  • 31 % av vurderingene er 5 stjerner
  • 12 % av vurderingene er 4 stjerner
  • 15 % av vurderingene er 3 stjerner
  • 15 % av vurderingene er 2 stjerner
  • 27 % av vurderingene er 1 stjerner
22. februar 2024

The app is now showing up as "Unsupported" with a warning message in the settings page that says the following.

"This app may not work as expected. Digital Downloads needs to be updated by the app developer. Contact them for support or uninstall the app."

I contacted Shopify Support and their response was to uninstall and reinstall which I'm not comfortable in doing with 300+ products with ...

RingDivas.com
USA
Over 5 år bruker appen
Redigert 24. september 2024

Please get back to me. When my customers buy a product variant for download they get the download link for another variant?!

Flettede Fugle
Danmark
Nesten 5 år bruker appen
Shopify svarte 13. november 2020

Thank you for sharing your feedback, and for letting us know about the areas where you'd like to see the app improve. I'll be sending your feedback along to our developers so ...

7. januar 2016

I was using this app to deliver mix goods (a physical & digital product). At first, it worked perfectly. Customers could download digital good immediately after a successful checkout while they were waiting fulfillment of their physical item as described in the app's documentation.

From App's Documentation
Reminder
"Customers will still be able to immediately download the digital content even if ...

Natural Hair Rules
USA
Over 4 år bruker appen
26. desember 2023

In the past few months, this app has become very bad and untrustable. Always fail to deliver digital products. 10/5 times I received complaints from the customers that they didn't receive their download link. In this way, I have to send them manually the files which takes a lot of time... I contacted Shopify support but they told me that I have a problem with my stripe but it's not true. This app ...

Innovation Sounds
Slovakia
Over 4 år bruker appen
Shopify svarte 2. januar 2024

Hi there, thank you for your review. I am sorry to hear that you've had this issue and that the Digital Downloads app hasn't been performing as you'd hoped in recent months. ...

31. januar 2020

This app has an error. Unfortunately, after uploading the files, after a while they are deleted (after a few weeks) without any warning. The customer buys the product and does not receive it, as the file is no longer available. I wonder if something can be done.

Loja da Mente
Brasil
Over 4 år bruker appen
11. august 2023

Has been working fine in the background for nearly 3 years, ok customers couldnt access downloads in their account page, but at least I could fairly quickly resend download links on the odd occasion there was an issue. Latest update has resulted in constant 'There has been an error, the developer has been told' messages, the app regularly tells me it isn't installed. Clicking the 'Resend Download ...

EasyBlanks.co.uk
Storbritannia
Over 3 år bruker appen
Shopify svarte 15. august 2023

Thank you for leaving a review and sharing your experience. If you haven't spoken to our support team about this yet, please reach out to us here (https://bit.ly/2AWw5VA) so ...

Redigert 4. desember 2020

I find Digital Downloads is quite simple to use. At first I was frustrated that there was no "How To" explanation of how to use the app in the app store.
I was putting the cart before the horse. Shopify Help had an easy to understand video on how to use Digital Download. I searched for a How to Use Digital Downloads in shopify help, came accross the "How To Use" video and the rest was a no ...

Wide World of Radio
USA
Over 3 år bruker appen
Shopify svarte 17. november 2020

Thanks for sharing this feedback. We have a great help document that outlines how to upload digital downloads here: https://bit.ly/2IIqtCq. If you're looking to attach ...

9. april 2020

This did not work at all. Did not provide the digital download at checkout, nor did it send an email with the link.

Paper Pony Co.
USA
Rundt 3 år bruker appen
19. januar 2022

Was working fine but now it's buggy and won't let me add any new digital products. Shame as it worked fine previously

Nabeel Khan Art
Australia
Nesten 3 år bruker appen
Shopify svarte 31. januar 2022

Hi, there. Thank you for taking the time to leave a review for us. I'm sorry to hear that the application is not behaving as expected, and we appreciate you letting us know ...

28. april 2021

Used to work just fine, but now doesn't work on Safari at all (yes - I have the latest version), nor does it work on Chrome. Can't add attachments at all. And no help from developer.

tribeyarns
Storbritannia
Over 2 år bruker appen
Shopify svarte 15. mai 2021

Hi, there. Thank you for sharing the feedback. Safari and Chrome are two of our supported browsers. However, if the issue is persisting with the updated browsers, then I'd ...