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I want to love this app. And for awhile, I did. I've been using it for a few years now. But recently, somehow my digital products are having the "this is a physical product" field mysteriously checked in the admin product pages. I am NOT making this change. It's some glitch.
And you know what happens when that field gets checked? The Digital Downloads app deletes your file- without you knowing. ...
1) App does not open in Safari at all. Developers do not care
2) Impossible to search for a specific order, which is needed when proving chargeback cases, i.e. that a customer has downloaded the product
3) Does not work properly in chrome. When you press add a download, it will go to all downloads and then you have to click back to actually upload a digital file that you wanted to add to a ...
Hey, there. Thank you for taking the time to write this review and share this feedback. We can't be sure why it's not working on Safari, as it could be related to the browser ...
It badly misses the ability for users to re-download their files from their account page. It is such a hassle to keep having customers email because they can't access the links or lost the emails. If that would be added the app is definitely more than worthy of 5 stars!
We appreciate you taking the time to write your review and thank you for sharing your feedback with us here. I can appreciate why customers being able to more easily re- ...
DOES NOT WORK ON MOBILE - have to direct customers to download from a computer constantly. Make this work on mobile and it would be great, make it possible to attach multiple files and it would be fantastic.
Thank you for taking the time to leave a review and share your feedback. I think there may be some workarounds we can explore together so I've gone ahead and sent you an ...
It's great to have a free digital download app in shopify. It's easy to use and the fact that you can add different downloads to product variables is great. But the app can be developed, especially the option that customers can download their digital goodies from their account in the store would be very handy. Let's admit no one stores e-mail download links and when the customer lost their ...
I'm pretty new on shopify, trying to sell some digital products, and I've been trying to understand why I can't display the link on the check out page and after spending hours on the issue I realized that there is something wrong with the app. It simply does not provide the digital download link at checkout. Needs to be fixed.
It's very useful, I have had this app since I opened my shop.
u t I have a big problem: you can only attach one documents, so whenever I have several for one product (and it happens a lot) I compile it into one rar file.
It seemed like the perfect solution, except for people downloading the goods and not being able to open rar files.
Anyway we could be sharing several documents for one product?
This works well to add a single file to a product. However, it is exceedingly irritating to have to make adjustments on the variant level instead of product level. Ex, to change the fulfillment settings from automatic to manual. Or to add files - you have to individually add each file to each variant. I feel like there should be a tick box, or something in the general settings, to choose to make ...
Thank you for providing your feedback to us here and I can appreciate why the suggestions you have made would make the Digital Downloads app a more intuitive and useful app ...
This app works did not work for us. It would be nice to be able to use an upload in more than one purchase option. I'm sure the support team will get it working soon.
https://avroliner.com
https://www.kinkytoy.store
This app is just ok. Has basic features that allows to upload big files, but lacks lots of other important features.
Thank you for taking the time to provide your feedback here. I'd like to hear more about the types of features that you'd be interested in seeing here, so I'll follow up with ...