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App is good for the most part but im having issues with customers not getting the download link or the download link not working sometimes. Whats up with that?
Thank you for sharing your feedback, and for letting us know about the troubles you've encountered with the app. I'd like to look into this further with you, so I'm going to follow up with you via email shortly. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. I look forward to hearing from you! - Oliver, Shopify Support
I have a problem with uploading files can you help me
One or more of your files failed to save. Please try saving again
Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. I understand that you're experiencing issues when uploading your files. Please ensure that your file sizes are no larger than 5 GB. If you are still having issues, we would like to help you look into this further. Kindly contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to hearing from you. - Mac, Shopify Support
Price is right and it works fine, but setup is gruelling if you have more than a few products. It would be great to have a bulk upload option - or better yet, have it fully integrated with the regular products and be able to add the download files directly there!
MAJOR BUG It has one major problem which needs to be corrected to improve the quality. It is not synced with the Shopify Products Admin. When we delete any product from Shopify admin, it doesn't get deleted from the digital download app. Even we cannot delete it manually afterwards. One more major issue is in my case that its showing duplicate attachments in my digital download dashboard. Means it is showing 2 rows for the same product in the Dashboard Page. When I try to delete one the one is still showing. Its very confusing... it must be rectified as its a bug..
I am sorry to hear that you've experienced these issues with the Digital Downloads app but thank you for providing us with your feedback here. I can see why these bugs would be an annoyance and I will be sure to pass your comments on to our development team. Merchant feedback plays a big part in how the Shopify platform and our apps develop over time so we appreciate you getting in touch here. -Victor, Shopify Support
I have mixed feelings with this app. It's great that it's free and it does the job (recommended for e-books) you can set download limit to discourage illegal forwarding, BUT the limit what causes the trouble.
I get customer complaints every day that the download button didn't work and because they tried clicking on it many a few times, they exceeded the limit.
They didn't actually download the file but the app thinks they did.
This might be a device issue on their end but it's definitely something the developers should look into.
Setting the limit to unlimited still causes them negative customer experience because after they pay for a product, they get a download button that either works or not.
If this issue gets fixed, I'll give 5 stars immediately!
Ok app, but "edit proxy url" settings doesn't work. So you cannot change the default "downloads" url. If you change it, all your digital download links will be broken (not working).
Also it uses http as default and there is no way to change it to use https://
And you cannot change the default download button text or text below the button.
Two and half stars.
The liquid variables (attachments) from the e-mail template are not working, How can I solve this????
Hi there, Mundo. Thanks for leaving your review for digital downloads. If you're looking for assistance with this issue, I recommend that you reach out to our Live Support team for help. You can use this link (https://bit.ly/2AWw5VA) to get in touch with them. Thanks again for your review! -Imogen, Shopify Support
Needs to have an API to programmically upload files to product!
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
There's a few obvious bugs, but it works well enough in the majority of cases. I've encountered a bug where if the entire order isn't fulfilled and is marked as partial (digital line item(s) mixed with physical items that need to be shipped) the download link won't get sent until those physical items have shipped and I've been having to send out links manually.
Also, when an item is deleted from the store, it doesn't get deleted properly from Delivery, and gives a 500 error when you click on it in Delivery's backend.
Not sure if there's a better place to report further bugs for this app.
agree. email takes ages to arrive. immediate download link please