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Some of our customers have problems with the Download. The Download is very slow. We figuerd out, that it is a problem with the Telekom in Germany, maybe. I can send a screenshot from a customer.
I'm sorry to hear that that you've had this issue but thank you for leaving your review nonetheless. Download speeds vary by location and ISP, which may be affecting the downloads from your store, but I'd like to take a look at this myself to see if there's anything on our end I can look at. I will send an email to you momentarily so please look out for that and get back to me there if you'd still like some assistance. -Victor, Shopify Support
Can someone please help me it keep saying server error please help. I’m loosing sales because of this issue this is my third time reaching out for assistance. Again please help thank you very much
Hey, there! I'd be happy to take a look at this with you. I'll send you an email shortly for more information and we can troubleshoot together. Speak soon! - Brie, Shopify Support
App doesn't load, constantly telling me its my browser after clearing cookies, history and updating everything it still doesn't work.
GREAT APP , BUT ONE THINK CAN INCREASE NUM OF FILES TO OR THAN 50,THAT WILL BE VERY GRAET, ANDT USEFULLEY,
Hi, MIGAX.
Thanks for leaving your feedback.
If you're referring to setting a download limit, you can refer to our help center resource here: https://shopify.link/andb. If you're referring to the maximum file size you can upload, it is currently 5 GB. For more information, check out our Digital Downloads FAQ page: https://shopify.link/gp5d. -Victoria, Shopify Support.
TOTAL & UTTER SHIT.
I process between 30 & 40 orders a day for digital downloads and every day I receive complaints from customers that they have not received the download link. I have contacted support several times and they always say that they don't see a reason why the e-mail was not received. When I look in the app I am finding that every 3rd order is going un-downloaded. I'm having to manually go into the app and re-send the download link, which is sucking up an unacceptable amount of my time, in addition to making my business look terrible. Moreover, I can't resend the download e-mail from the Shopify iPhone app, so I have to wait until I'm at my computer and go into the Shopify admin. A ROYAL PAIN IN THE ASS!!!! I shouldn't have to pay for an ungraded app just to ensure that my downloads are actually being received!
This software/service was supposed to make my life easier and streamline my work. Shopify's interface is easier to use and the POS is integrated, but I'm starting to regret not going with 3D-Cart.
You can only upload 1 digital file. Most of my clients can not download the attached file. I have to switch to another app.
Outstanding app! I was worried about the import function and how well it would work, considering I had close to 800 products. Just had to do a few tweaks to my csv file, and I was ready to go. Thanks again!
Great app, we often have orders with both digital products and physical items and this app seamlessly allows customers to download their files from the Thanks For Buying page. The "Create a Manual Link" facility is great as well for sending one-offs to customers who haven't/can't go through the shopify checkout.
Simple, easy, reliable, flexible.
This app worked at first and now it's not working at all. It will not let me add any products and it wiped my other digital download product away and you're left with an error message if you try to download the product.
Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. I'd be happy to take a closer look at this for you to see if I can determine what the issue is, and hopefully get things resolved for you. Please keep an eye out for my email and get back to me there if you'd like assistance with this issue. -Victor, Shopify Support
Works pretty well, but lacks a few features that would make it more convenient to use. For example, there is no way to make bulk edits to the settings for all items - we wanted to change the download limit for our products, but there is no way to set them all at once, so we have to change each of the 1,700 individually.