Digital Downloads

The app stopped working completely after 6 years of having it on my store. I have very unhappy customers as a result.

In the Shopify Digital Downloads app, when viewing an individual digital product, it would be extremely helpful to be able to click "Previous" and "Next". This functionality is already built into the main Products section of the UI.

I cannot express how much it would help me to have this implemented in a similar location of the Digital Downloads app.

It would cut the time and effort required for me to upload new digital files by 75% or more. I have hundreds of digital products that I have to update each time there is a revision, and this is an extremely laborious process with the current app dashboard.

It works great. My customers can easily download the files via mail. However, that's the one part I don't like. I want to have a direct download button within the confirmation page, so customers can download it right away instead of having to go to their mail.

I loved this app. But it stopped working randomly one day last week and none of my customers were getting links to their downloads.

When we release an update, only a small proportion of customers are receiving an email notification and the updated files aren’t being displayed within their account.

Please release an update fixing the issues asap, I've been using this app for year with great results but it's not working as it used to anymore!
Any info on this matter would be grately appreciated.

I LOVED this app until it stopped working in Dec 2024. I can not upload my digitals to my products. It was sooo easy to use. Much easier than the other digital download products available. I wish you all would fix the app. Would make my day and business so much easier.

First time I used it, I muddled my way through, 2nd time was difficult, third time, even harder, I can't get the order to go over to the digital download side, so have manually sent a link to download it Have asked for support, but find support quite slow, they seem to spend more time writing niceities, than just helping. I wouldn't recommend, hopefully there is a better option out there, as this is frustrating. I have an urgent order and I can't get it to work. Was then told that the app developers are working on "crucial bugs" and to try sky pilot or another paid app instead, if shopify no longer care about keeping their apps working. remove them so their customers don't use them and then look like idiots to their customers when it doesn't work.

Basically stopped functioning properly ( No link on checkout page and random emails to customers with download links if they are lucky). Support said they are not continuing to support the app - would be nice to have been told before you upload thousands of digital files. They suggested using a few other 3rd party apps on their store - all of which are more to subscribe too than my actually shopify plan. Appalling and I will be looking at a new platform such as Payhip which looks after its customers way better. They need to do the right thing and fix the very basis problem such as giving customers a doenload link - not rocket science.

this app was working fine then randomly stopped working. I can't get in touch with anyone and support tells me "it's been escalated" but it's been 5 days so far and still nothing. All of this is currently happening on black Friday weekend and NONE of my orders are fulfilled. I need to reach out to each customer individually to manually send them what they purchased. I can see that the app "requires an update by app developer" but support was not able to find that (I found it myself) and as of day 5 this is STILL not fixed.