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It's working but it's not a niceview
Hi, there! Thank you for taking the time to leave us a review for the Digital Downloads app. We appreciate the feedback you've provided us here. If possible, can you please reach out to our Support Team via our Help Center (https://shopify.link/vRnL) so we can collect more context around this feedback and see if it's something we can assist you with? We hope to hear from you! -Imogen, Shopify Support
Ne fonctionne plus... dommage
I'm updating this app review to a 2 stars. I have been using this for over 10 years now. Lately there have been several outages that have cost me business and time.
I never see notification of updates. Everything is happening behind the scenes and downloads that I have had set up for over 10 years just stop working.
C'mon Shopify. It's all I sell. Stop terrible developement practices and test whatever it is you are doing PRIOR to going live. You are affecting live stores!
NO MORE EMAILS! They are delayed or going to junk mail. The download screen needs to appear when the customer purchases the product!
Hi, Also NOT WORKING since 48hours, I´m also loosing sales. KEEP. GETTING SERVER ERROR MESSAGE. Please help ASAP
Hello! I'd be happy to take a closer look into this with you. I'll be sending you an email shortly to gather more information and we can troubleshoot together. Talk to you soon! - Oliver, Shopify Support
I have used digital downloads for YEARS. For the past few months I’ve experienced numerous issues with my customers not being able to download their orders. I can’t get into products to attach files as well. Service has been not helpful. No explanation. No we will fix it etc. The last support email suggested I switch to a different provider. If only that was so easy when you have 1000+ digital files to MOVE. So upsetting.
Hi, there. Thanks for taking the time to leave your review here with us. I'm sorry to hear of the recent issues you're experiencing with our Digital Downloads app, along with the negative experience you've had with our internal support team.
I apologize if the Support Advisor you were speaking with initially didn't offer the proper support that you were looking for. While I know that your initial attempt at contacting our team wasn't ideal, we'd love to have another try at assisting you. To do this however, we would need you to reach out to our live support team so that we can authenticate you against the correct store, in order to securely access your account and help investigate the issues in more detail.
I understand that you may have reservations about contacting our live support team once more, though I can assure you that all of our team members intend to help as best as we can.
So from here, please login to your store on our Help Center: https://shopify.link/VRd6 to start the contact process. Just a note that it'll be helpful if you can share specific examples or screenshots of the errors that both you and your customers are seeing, to help our live support team effectively proceed with the most appropriate troubleshooting on your account. Thanks! -Kimi, Shopify Support
App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.
Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. An update to Chrome earlier in the year changed the way it handles cookies, requiring a parameter named SameSite. All Shopify apps have been fixed to include this. If you're still receiving errors in regards to this it likely means an update is required for your Chrome browser or you'll need to clear the browser's cache. All the best! - Oliver, Shopify Support
I sell knit kits that include the yarn and the digital pattern. We have over 1500 sku's and most products have over 15 different color variants which means I have to upload the pattern for each variant! Not fun. Plus I have to go back into the digital download app and adjust the settings for a manual fulfillment for EACH PRODUCT! If they would make it easy to do a bulk digital download and a bulk manual setting I would give this 5 stars. Right now, it is the most time consuming part of my website.
Not a bad app, delivers digital files instantly - which is great.
What is bad - email notifications.
Customers already receive one email before the "Digital download is ready" email with a download link. Seems really redundant and our customers are irked by it. Major opportunity to implement a feature to turn off follow up emails.
This app needs to only send the download links once the customers payment has been verified. I am losing money because customer put in their credit card details and the link gets sent. I find out later that the payment did not go through but they still get the files. Some people are so dishonest.
I used digital downloads for the first few years my store was open and then switched to an app with more bells and whistles. I have tried out the new version and would like to switch back, but it cannot access orders placed when the app wasn't installed. There is no download link on their order status page and no downloads email. So any customer that needs to access their download again, I will have to send manual links to each product they purchased.
Seems like really terrible UX, especially when I got an email from Shopify telling me to switch back when the new version was released. Seems like you might want to support previous orders and not create a customer service headache.
We appreciate your honest feedback regarding our Digital Downloads app and will work towards creating a better experience! We will pass this feedback on to our developers! - Nia, Shopify Support