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If it was more customisable it would be 5 stars. I would like to have unique product update email templates for each product... please :)
did love this now all of a sudden won't let me upload my files
About a third of my customers have not been able to open my downloads because this app requires a desktop computer to download it before transferring to a tablet or phone.
Effective. Works well. Wish it could do this, however, but I don't think it can: Sell 'drip' products where files are released over a series of days/weeks/months.
i really loved this app before the update. Befoe the update you could add files to draft products now you have to make the listing live to add the digital files which defeats the purpose and makes thing difficult if your store is mainly all digital downloads becasue a customer might try to buy the product when there is no file attached. like why who thought that was a smart idea?now if you add product it dose show up in the app and how can you add file if the app dose not show the item, the work around is going on chrome. so that's fun
Thank you for taking the time and sharing this feedback with us. We understand that being able to attach files to draft products is important to you, and we'd be happy to share this feedback with our development team. We appreciate you for providing this feedback as they are taken into considerations on future releases. Thanks again. -Elias, Shopify Support
I'm pretty new on shopify, trying to sell some digital products, and I've been trying to understand why I can't display the link on the check out page and after spending hours on the issue I realized that there is something wrong with the app. It simply does not provide the digital download link at checkout. Needs to be fixed.
It's very useful, I have had this app since I opened my shop.
u t I have a big problem: you can only attach one documents, so whenever I have several for one product (and it happens a lot) I compile it into one rar file.
It seemed like the perfect solution, except for people downloading the goods and not being able to open rar files.
Anyway we could be sharing several documents for one product?
Terrible app, terrible support, couldn't get help for the issues, and many users are experiencing errors download through this app, but not on any other app, with the same exact files. Don't use it, or you will be hiring another support member to help handle all of the download error emails to come.
Thank you for taking the time to write your review and we appreciate your feedback on how we can improve the Digital Downloads app. -Victor, Shopify Supprot
Works great. Our customers buy a digital product and the link to the download is on their receipt and also in a separate e-mail. Just what I was looking for!
Thank you for writing your review and I'm delighted to hear that the Digital Downloads app has been great for you! We really appreciate you taking the time to share your feedback with us here. -Victor, Shopify Support
HORRIBLE APP FULLFILLS FRAUD ORDERS!! ANYONE WITH A STOLEN CREDIT CARD CAN ORDER YOUR ITEMS AND DOWNLOAD THEM!!! THEN A FEW DAYS LATER SHOPIFY WILL STEAL THE MONEY BACK FROM YOU AND CHARGE YOU A $15 CHARGE ON TOP OF GETTING YOUR ITEMS STOLEN!! THEY KNOW WHATS GOING ON AND STILL CONTINUE TO LET THIS HAPPEN!! DISGUSTING!!!! EMAILED THEM MANY TIMES AND CONTACTED SUPPORT OVER A DOZEN TIMES!! I HAVE BEEN SCAMMED OVER AND OVER AND OVER AND OVER BY THE FRAUD CUSTOMER AND BY SHOPIFY!!
Hi there, Famoushustle. Thank you for taking the time to complete this review. We're sad to hear about this situation with your shop. Situations like this can be frustrating, and we do our best to equip businesses with the tools needed to avoid fulfilling orders like this. As a reminder, Shopify will flag suspected fraudulent orders for you with different levels of likelihood. If you're falling victim to fraudsters purchasing your digital downloads, consider changing your download settings to require manual fulfillment. This will let you review fraud indicators and determine if the person purchasing is a legitimate customer. You can refer to this document here for advice on how to enable this setting: https://bit.ly/3H26Zod. Thanks again for your review! -Imogen, Shopify Support