Recensioner (485)

Helhetsomdöme
2,7
Antal per omdömesnivå
  • 31 % av omdömena har 5 stjärnor
  • 12 % av omdömena har 4 stjärnor
  • 15 % av omdömena har 3 stjärnor
  • 15 % av omdömena har 2 stjärnor
  • 26 % av omdömena har 1 stjärnor
19 december 2022

The app seems to work fine! When you upload a pdf file to a product it will be sent to the buyers e-mail.
The only issue that I had is that I want the pdf to show up at the products so my customers can download it for free (if they want) before buying the product. But anyway this is a free app so I am thankful anyway.

SmartElectros
Sverige
4 månader användning av appen
29 maj 2017

cool little app and free for digital downloads totally recomended

Gear Trendy
Kanada
Ungefär en månad användning av appen
2 april 2021

It is not bad, but when using this application, my product is processed immediately, which is not good because the customer will receive a processing message. I would like to ask for help to solve this

DuarteBFitnessCo
Portugal
4 månader användning av appen
Shopify svarade 13 april 2021

Thank you for writing your review and for outlining your issue with the Digital Downloads app here. You are able to choose between automatic and manual fulfilment within the app's settings, and choosing the latter means that the download link for the file will not be sent to the customer until you manually mark the order as fulfilled. They will still receive an order confirmation but they will not be able to access the digital product until you have manually fulfilled the order from the Shopify admin. More can be read on this here: https://bit.ly/3e2fjEf. -Victor, Shopify Support

25 maj 2022

This app is awful. I’ve had nothing but issues. The download links never work for my customers. It just sends them to a page stating that there is an error and the file can’t be found. I’ve reached out to shopify so many times about this issue and they aren’t helpful and keep telling me everything is fine. I’m losing customers. I strictly sell digital downloads and I cannot be expected to email each customer individually their items. It’s time consuming and inefficient. I’m looking for a new app to begin using because I cannot deal with this one anymore.

pixelcassdesigns
USA
Ungefär en månad användning av appen
Shopify svarade 21 juni 2022

Thank you for writing your review. I am sorry to hear that you've had these issues with the Digital Downloads app and that you have not received the support you've required thus far.

I appreciate that you've not been happy with the help you've received, but I would encourage you to contact us again if you're still having problems and wish to use the app. If the download links aren't working properly this should be something we can troubleshoot. You can contact our support team directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

12 april 2018

So far so good! Functionality is exactly as described, and support has been prompt and helpful. :)

Stephen White
USA
29 dagar användning av appen
13 februari 2022

Two orders were placed and neither has been able to be fulfilled. Download keeps saying delay and never coming through

HER1221NY
USA
Ungefär en månad användning av appen
Shopify svarade 18 februari 2022

Hi, HER1221NY. Can you tell me what kind of device/browser the customers are using in this case? It may be possible that the browser is causing an issue here. I would love to dig into this issue further for you - can you please create a live support ticket here: https://bit.ly/2AWw5VA.

Thank you -Ivy, Shopify Support

21 januari 2019

Terrible my customers keeps complaining that the app won't work! I think its a glitch with the app.

Long Locks Virgin Hair
USA
Ungefär en månad användning av appen
24 juni 2017

I don't understand how this app is working and how to put digital products on my shopify store. Really it is difficult for me.

Decobazar
Frankrike
Ungefär en månad användning av appen
15 juni 2017

Good App. I would recommend it to all new shopify marketer

Cashryu Store
Nigeria
27 dagar användning av appen
12 oktober 2023

While I appreciate 5gb of space, the downloads are extremely slow.

Ovani Sound
USA
4 månader användning av appen
Shopify svarade 17 oktober 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support