Digital Downloads , 438 recensioner

Customers are having trouble with the downloadlink they receive. They are often times redirected to the store, which in my case is not possible, since I am running on the Lite subscription (no storefront) what could be the trouble? This has happened too many times now in a short period of time.

Incompatible with Safari. I've reached out to Shopify support about this issue but what you would think would be a fluid conversation takes DAYS for a response and no solution has been achieved or discussed.

A nice start, but one star from me until you can attach multiple files to the same product variant. Shopify's suggestion of attaching a .zip file is useless: many people don't know how to use them, and we lose the vast number of customers who are purchasing on mobile devices that can't handle .zip files.

Basic functionality is missing and the app is not updated by the developer. I gave the following feedback several months ago: 1) You should be able to remove uploads 2) You should be able to set a fixed download expiration date after a purchase (e.g. 30 days) 3) You should be able to download from a purchased download-link even after a product has been deleted in store 4) You should be able to have different languages in the download mail 5) You should be able to send a file instead of a download link 6) You should be able to open the app in the Safari browser. I hope you will implement some of these features soon. 7) A column with “Upload Date” could also be useful in the dashboard. 8) And a column with "Sales Download Completed %” so you could see how many of the buyers that succeeded in downloading 9) And a column with a status on the product (as just implemented with "active" and “drafted”) with the addition of “deleted” 10) Name should be “product” and another column should be “variant” instead of the “-“ separator 11) “Attachment” should be renamed to “attachment file name”

Terrible app, terrible support, couldn't get help for the issues, and many users are experiencing errors download through this app, but not on any other app, with the same exact files. Don't use it, or you will be hiring another support member to help handle all of the download error emails to come.

This app is horrible and unreliable. If you considered using this app for your business just read through the reviews.

I should have listened to the reviews. Worked for an hour to get the app going with a product then it wouldn't deliver the download. Awful! Shopify should have something better than this do deliver digitals!

I sell greeting cards with a total of 5 pdf's. Just came to find I can only attach one file per listing. This app is not suitable for that I suppose.

I can attach things just fine, but the customers never get update emails if a product they bought gets updated with a new file. Support is looking into it. Update: It's been 1 month and no word from Shopify Support. The last correspondance made it very clear that this app is not part of what you are paying for when using Shopify and they said that this app isn't made for sending out update emails. They know what the issues is but basically said not to expect a fix. They also said that they do not take any responibility if this apps hurts your business.

Stopped working in December 2021. Cannot add new files! Waiting for support! Pretty easy to setup! I had no idea when I migrated from WEEBLY that my digital downloads DID NOT migrate.