Recensioner (484)

Helhetsomdöme
2,6
Antal per omdömesnivå
  • 31 % av omdömena har 5 stjärnor
  • 12 % av omdömena har 4 stjärnor
  • 15 % av omdömena har 3 stjärnor
  • 15 % av omdömena har 2 stjärnor
  • 27 % av omdömena har 1 stjärnor
28 oktober 2015

About a third of my customers have not been able to open my downloads because this app requires a desktop computer to download it before transferring to a tablet or phone.

Feldenkrais Wa
Australien
Mer än 2 år användning av appen
Redigerat 24 juni 2022

i really loved this app before the update. Befoe the update you could add files to draft products now you have to make the listing live to add the digital files which defeats the purpose and makes thing difficult if your store is mainly all digital downloads becasue a customer might try to buy the product when there is no file attached. like why who thought that was a smart idea?now if you add ...

Danidigitalstudio
USA
Mer än 2 år användning av appen
Shopify svarade 17 juli 2022

Thank you for taking the time and sharing this feedback with us. We understand that being able to attach files to draft products is important to you, and we'd be happy to ...

12 maj 2022

It's a good app but unfortunately the links of the digital downloads are broken now. sometimes the links inside the form and inside the e-mails are missing a "/download" path at the end. Please fix it. I will give you 5 stars then.

PEAK Berlin
Tyskland
Ungefär 2 år användning av appen
Shopify svarade 8 juni 2022

Hey, there. Thanks for taking the time to leave a review for Digital Downloads. It sounds like you may be experiencing an email template issue with your digital downloads app ...

14 september 2020

I have so many customers writing me that they are unable to download their files. Iphone and Ipad. And Safari browser is an issue as well. I've reached out to Shopify Support - but they couldn't solve the problem.

MY FAVOURITE THINGS • KNITWEAR
Danmark
Ungefär 2 år användning av appen
Shopify svarade 18 september 2020

Thank you for sharing your feedback with us. I'm sorry to hear that your customers have been experiencing trouble downloading their files. I do see that we've responded to ...

Redigerat 9 januari 2017

The Good
Simple interface, ideal for attaching pdf instruction manuals or rebates to products.

The Bad
No customization
No sorting options
No way to purge items from the list without editing individual products and removing their associated files
After adding a digital attachment to a product you must refresh the page to change the settings on how that digital file is delivered. There is no way ...

Al Flahertys Outdoor Store
Kanada
Ungefär 2 år användning av appen
4 februari 2021

It worked well for over a year, but now it hardly works. My store sells digital tutorials, now customers are complaining that they can't get the file. I am posting this manually but it does so many times. I now need to explain to everyone why they cannot download their files ... I see that many have encountered this problem and it has not been resolved. I used the Shopify store because they ...

LadyLunarCat
Ukraina
Mer än ett år användning av appen
Shopify svarade 5 februari 2021

Hey, there! I'm sorry to hear you're having these issues with the app - this is certainly something that we'd like to look into for you. Please contact our support team and ...

12 december 2020

Usually the app is doing what it should. If there was not the big BUT:
But I have serious problems getting uploads done. It works only in a maximum of 25% of the cases. Sometime yes, sometimes no. Have to wait for a couple of days and then like a miracle it works... Maybe. Of course this is nothing I would call a fully functional app and it is crippling workflow and sales seriously. Would be nice ...

Awake Arts
Tyskland
Mer än ett år användning av appen
Shopify svarade 15 december 2020

Hi, there! Thanks for reaching out about this; I'm sorry to hear you're having issues with uploading your files to the app. I'd like to find out more about your issue to see ...

24 juni 2022

This app cannot send out updates if the volume of customers and purchases on the given digital asset is too high.

Godfall's Kamui
Kanada
Mer än ett år användning av appen
Shopify svarade 17 juli 2022

Hey, there. Thanks so much for taking the time and sharing this feedback with us. We understand that being able to send updates when there's a high volume of customers or ...

11 oktober 2016

Basic, the price is right, because paying for this would be a robbery.

Brxtended
Chile
Mer än ett år användning av appen
2 december 2017

The app is fine until you realize how laughably easy it is for a fraudulent customer to scam you with this. If a digital downloads order is marked as HIGH risk of fraud, the digital downloads app does not care and auto sends the digital files no matter what. Meaning, this will likely end up with a charge-back on the order, with the fraudulent customer receiving all the files and not paying. What ...

Woodpunch Gfx
USA
Mer än ett år användning av appen