Recensioner (492)

Helhetsomdöme
2,6
Antal per omdömesnivå
  • 31 % av omdömena har 5 stjärnor
  • 12 % av omdömena har 4 stjärnor
  • 15 % av omdömena har 3 stjärnor
  • 15 % av omdömena har 2 stjärnor
  • 27 % av omdömena har 1 stjärnor
Redigerat 18 juli 2024

Estou tendo problemas. Parou de funcionar e está com erro todos os downloads gerados.

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Apostila Nacional
Brasilien
6 månader användning av appen
28 mars 2024

The app has been working for two years with no problems. but lately it's been crashing all the time.
And now a message appears: "This application may not work as expected".
It's impossible to contact the developer. I don't know what to do.

digitizingembroidery.shop
Tyskland
Mer än 2 år användning av appen
Shopify svarade 1 april 2024

Hi there. Thank you for sharing your review. At this time, the Digital Downloads app is in maintenance mode. However, we will still implement critical security fixes or fix widespread bugs. You can review our public documentation here: https://shopify.link/vaWl -Mac, Shopify Support

18 mars 2024

This is the perfect one for me, easily downloadable. I did trial multiple time to cross check it's download process. This app is the best one to sell digital products online.

Shortly Studio
Indien
4 månader användning av appen
13 april 2024

If Digital Downloads no longer working... Just reinstalled it looks like after updating my store version might of cause the API to stop working.

OBD TECH TOOLS
Mexiko
Mer än ett år användning av appen
24 juni 2024

This plugin only supports a single file upload, which is quite limiting and not clearly mentioned in the file management area. Although it seems to allow multiple file uploads initially, attempting to save results in a vague error message without any clear indication of the issue. This can be frustrating and time-consuming, especially when you need to manage multiple files. I hope the developers address this limitation and improve the error messaging for a better user experience.

Creative Rabbit
USA
21 dagar användning av appen
Shopify svarade 26 juni 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support

2 april 2024

I love this app, but I just saw it's unsupported now.
I contacted the Shopify Support Team and they told me they won't update it and I should maybe consider other apps... This is sad!

STATIOP
Italien
Nästan 2 år användning av appen
Shopify svarade 3 april 2024

Hello. Thank you for sharing your review. That is correct. At this time, we will only be implementing critical security fixes or fix widespread bugs. We apologize for any inconvenience. -Mac, Shopify Support

5 september 2024

Doesn't actually send the product when it says it does. Not a good app.

Premium Presets
USA
2 dagar användning av appen
21 augusti 2024

It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.

Humble Beats
Kanada
5 dagar användning av appen
Shopify svarade 23 augusti 2024

Thank you for your review and that information. I recommend contacting our Support Team (https://shopify.link/W8y0) so they can look further into this for you. -Emily, Shopify Support

18 juli 2024

Doesn’t work, does not upload, never finishes uploading 0 stars

GAP
Storbritannien
3 månader användning av appen
Shopify svarade 23 juli 2024

Hey, there! I'm sorry to hear you're experiencing an issue with the Digital Downloads app. If you're open to it, you can try the following local troubleshooting steps to attempt to fix the problem:

Clear the cookies and cache of your browser (https://shopify.link/nWZD)
Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version.
Try another device, such as another computer or mobile phone.
Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.

If none of these resolve the issue, you're welcome to create a support ticket by visiting our Help Center (https://shopify.link/goV1) and starting a chat with our AI assistant. One of our support advisors will be happy to look into this! -Summer, Shopify Support

11 april 2024

This app has now crashed on me and i have no way to put digital files to download for my customers. On top of that when it DID work itd send a downlaod link for my videos but itd only let my customers VIEW the video, wouldnt let them actually dopwnload it on mobile

CnC photos
USA
3 månader användning av appen
Shopify svarade 15 april 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support