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This app keeps giving me a "server error". There is no support and no explanation for why it's down!
Hey, there. Thanks for reaching out about this! We seem to have a few other reviews that mention the same error, and we're in the process of figuring out if this is a localized error or an issue with the app. I'll reach out to you shortly to gather some screenshots or a recording of the issue, which will help us with this investigation; hopefully we can get this resolved as soon as possible. Cheers and speak soon! - Brie, Shopify Support
As per the previous review, I was using this app for the last 6 months and it was working fine, however it's stopped working now and I'm not sure why. I have tried contacting the developer but no answer yet. I have also tried re-uploading the digital files but that didn't help either.
did love this now all of a sudden won't let me upload my files
HORRIBLE APP FULLFILLS FRAUD ORDERS!! ANYONE WITH A STOLEN CREDIT CARD CAN ORDER YOUR ITEMS AND DOWNLOAD THEM!!! THEN A FEW DAYS LATER SHOPIFY WILL STEAL THE MONEY BACK FROM YOU AND CHARGE YOU A $15 CHARGE ON TOP OF GETTING YOUR ITEMS STOLEN!! THEY KNOW WHATS GOING ON AND STILL CONTINUE TO LET THIS HAPPEN!! DISGUSTING!!!! EMAILED THEM MANY TIMES AND CONTACTED SUPPORT OVER A DOZEN TIMES!! I HAVE BEEN SCAMMED OVER AND OVER AND OVER AND OVER BY THE FRAUD CUSTOMER AND BY SHOPIFY!!
Hi there, Famoushustle. Thank you for taking the time to complete this review. We're sad to hear about this situation with your shop. Situations like this can be frustrating, and we do our best to equip businesses with the tools needed to avoid fulfilling orders like this. As a reminder, Shopify will flag suspected fraudulent orders for you with different levels of likelihood. If you're falling victim to fraudsters purchasing your digital downloads, consider changing your download settings to require manual fulfillment. This will let you review fraud indicators and determine if the person purchasing is a legitimate customer. You can refer to this document here for advice on how to enable this setting: https://bit.ly/3H26Zod. Thanks again for your review! -Imogen, Shopify Support
Please explain why your app does not work for my client in UK. Why is it telling them not available in UK. What sense does that make. This is stupid
Hey, there. Thank you for reaching out and bringing this to our attention. We're not sure where the issue might be, as there isn't a region restriction for Digital Downloads. However, if your client continues to have issues with this, our Support team would be happy to take a closer look at the issue. To contact our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account. Cheers! -Elias, Shopify Support
Works sometimes, but often the files are not delivered and I have to wait for the customer to complain about it. Currently I can´t even send the files manually anymore. Not recommended for professional shops.
Hey, there. Thank you for taking the time and bringing this to our attention. You can adjust the settings for each product, and you can choose between automatic or manual fulfillment (https://bit.ly/3vq8nLw). However, if that's not working properly, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers. -Elias, Shopify Support
This app is absolutely worthless and, just like everything else on Shopify, they don't have a clue how to fix anything and I always end up having to go spend money on an app that actually works. This app does not allow you to control when the digital download is sent to your customer, so if you're using this app as a add-on download to a physical product, it won't send it to the customer until the order is fulfilled. We need the download link sent when the order is paid for. Seems logical, right? Yea, not to Shopify. You also cannot edit the email that's sent. Nothing about this app is useful and Shopify gives you the same answer they give every time...."We will send this to our developers to have a look at it". Yea, right.
Thank you for taking the time and sharing this feedback with us. While you can enable automatic fulfillment for digital products (https://bit.ly/3pvcVMq), this isn't recommended for digital products with physical components involved. However, one option is to create your digital products separately, so that our app can send the download links as soon as the order is paid for.
If you're looking to edit the email template, then we've also got a step-by-step guide on how to do that here: https://bit.ly/3dD3RTb. We'd also recommend reviewing the notification variable reference (https://bit.ly/3AzpSLH) when editing your email template.
That being said, we understand that being able to automatically fulfill digital orders regardless of the physical components can be beneficial for our merchants, like yourself, and feedback like this can help our Developement team continue making improvements on future releases. Thanks again. -Elias, Shopify Support
This app isn't working... Emails showing "not sent". I made a promo for customers to get a free eBook with purchase of a particular product, and none of them are receiving the emails...
Doesn't Work over a few GB & support takes days to reply, although it doesn't tell you this initally, and will let you spend hours uploading before stopping it.
Hello;
Unable to upload a zip file with 18MB !!!!
app needs more work and more improvements. and please remove your brand name when sending email to our customers.
Best regards
Thanks for sharing your experience. I'm sorry to hear that you've been unable to upload your file, and I'd be happy to see if we can figure out how to get it working for you. The maximum file size is 5GB, so 18MB shouldn't have a problem uploading; although, larger files may take longer to complete.
I've gone ahead and sent you an email for some more information, and to pass along your feedback regarding the sender email address to our developers. We can continue our conversation through there. Hope to hear from you soon! - Ryder, Shopify Support