Recensioner (440)

Helhetsomdöme
2,9
Antal per omdömesnivå
  • 33 % av omdömena har 5 stjärnor
  • 13 % av omdömena har 4 stjärnor
  • 16 % av omdömena har 3 stjärnor
  • 15 % av omdömena har 2 stjärnor
  • 24 % av omdömena har 1 stjärnor
9 oktober 2020

Hello;
Unable to upload a zip file with 18MB !!!!
app needs more work and more improvements. and please remove your brand name when sending email to our customers.
Best regards

Karimoos Ltd
Italien
6 månader användning av appen
Shopify svarade 9 oktober 2020

Thanks for sharing your experience. I'm sorry to hear that you've been unable to upload your file, and I'd be happy to see if we can figure out how to get it working for you. The maximum file size is 5GB, so 18MB shouldn't have a problem uploading; although, larger files may take longer to complete.

I've gone ahead and sent you an email for some more information, and to pass along your feedback regarding the sender email address to our developers. We can continue our conversation through there. Hope to hear from you soon! - Ryder, Shopify Support

Redigerat 5 juni 2020

They stole money funds. I never received my payment for $1000. They never responded to me for over 6 months. They are thieves. Do not use them

CES Directory
USA
5 månader användning av appen
24 november 2020

I made a Test puchast in my store and after that is shown Preparing your downloads and untill now i didnt get the file!!
can you solve this please?

Lifua
Tyskland
5 månader användning av appen
Shopify svarade 30 november 2020

Thank you for sharing this review, and letting us know about the trouble you've encountered with download links not being sent to customers. I'd like to help look into this further with you, so I'm going to follow up with you via email. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. Talk to you soon! - Oliver, Shopify Support

27 mars 2020

The app worked in the beginning but after it is not fulfilling any order, not providing any link in the checkout and not sending any mail with the lin, I have to do all of this manually. basically is like if the app is not installed. I already tried to modify all the options in the app but nothing works. the app needs to be fix.

Molly on the prod
Colombia
3 månader användning av appen
9 september 2021

i am unable to download this app to my shopify. i left 3 messages and haven't retrieved a response back at all.

Glam She Couture
USA
3 månader användning av appen
Shopify svarade 14 september 2021

Hi, there. Thank you for reaching out and taking the time to leave this review. We are sorry to hear you are experiencing this issue. I would recommend clearing your browser history, cache and cookies before trying to download the app again. You could also try an incognito or private browser or an entirely different web browser as a test.

If you're still running into issues with Digital Downloads after these tests, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support

26 december 2019

This app does not work when I download it. Says "Server Error". Any guesses why it's not working? Can anyone recommend me another free app where I can sell digital products, thanks.

The Relaxed Company
USA
2 månader användning av appen
28 mars 2019

App doesn't load, constantly telling me its my browser after clearing cookies, history and updating everything it still doesn't work.

Chloe_S_Studio
Storbritannien
2 månader användning av appen
13 juni 2014

TOTAL & UTTER SHIT.

I process between 30 & 40 orders a day for digital downloads and every day I receive complaints from customers that they have not received the download link. I have contacted support several times and they always say that they don't see a reason why the e-mail was not received. When I look in the app I am finding that every 3rd order is going un-downloaded. I'm having to manually go into the app and re-send the download link, which is sucking up an unacceptable amount of my time, in addition to making my business look terrible. Moreover, I can't resend the download e-mail from the Shopify iPhone app, so I have to wait until I'm at my computer and go into the Shopify admin. A ROYAL PAIN IN THE ASS!!!! I shouldn't have to pay for an ungraded app just to ensure that my downloads are actually being received!

This software/service was supposed to make my life easier and streamline my work. Shopify's interface is easier to use and the POS is integrated, but I'm starting to regret not going with 3D-Cart.

Knit-O-Matic
Kanada
2 månader användning av appen
25 maj 2022

This app is awful. I’ve had nothing but issues. The download links never work for my customers. It just sends them to a page stating that there is an error and the file can’t be found. I’ve reached out to shopify so many times about this issue and they aren’t helpful and keep telling me everything is fine. I’m losing customers. I strictly sell digital downloads and I cannot be expected to email each customer individually their items. It’s time consuming and inefficient. I’m looking for a new app to begin using because I cannot deal with this one anymore.

pixelcassdesigns
USA
Ungefär en månad användning av appen
Shopify svarade 21 juni 2022

Thank you for writing your review. I am sorry to hear that you've had these issues with the Digital Downloads app and that you have not received the support you've required thus far.

I appreciate that you've not been happy with the help you've received, but I would encourage you to contact us again if you're still having problems and wish to use the app. If the download links aren't working properly this should be something we can troubleshoot. You can contact our support team directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

13 februari 2022

Two orders were placed and neither has been able to be fulfilled. Download keeps saying delay and never coming through

HER1221NY
USA
Ungefär en månad användning av appen
Shopify svarade 18 februari 2022

Hi, HER1221NY. Can you tell me what kind of device/browser the customers are using in this case? It may be possible that the browser is causing an issue here. I would love to dig into this issue further for you - can you please create a live support ticket here: https://bit.ly/2AWw5VA.

Thank you -Ivy, Shopify Support