Recensioner (442)

Helhetsomdöme
2,9
Antal per omdömesnivå
  • 33 % av omdömena har 5 stjärnor
  • 12 % av omdömena har 4 stjärnor
  • 16 % av omdömena har 3 stjärnor
  • 16 % av omdömena har 2 stjärnor
  • 24 % av omdömena har 1 stjärnor
21 januari 2019

Terrible my customers keeps complaining that the app won't work! I think its a glitch with the app.

Long Locks Virgin Hair
USA
Ungefär en månad användning av appen
24 juni 2017

I don't understand how this app is working and how to put digital products on my shopify store. Really it is difficult for me.

Decobazar
Frankrike
Ungefär en månad användning av appen
13 oktober 2020

**DO NOT USE THIS APP. I would give negative 5 stars if possible. This app almost caused my Facebook ad account to be banned indefinitely due to the fact that a ton of my customers did not receive their files or was not able to download. This app caused my FB page to get negative reviews and a low satisfaction score. I would not recommend this app at all!! I never leave reviews but this app alone caused me to lose over $1000 in a day due to the fact that I was not able to run ads.

Pop of Pink Shop!
USA
Ungefär en månad användning av appen
Shopify svarade 16 oktober 2020

Thanks for leaving us a review. I'm sorry to hear that your experience with our app has been anything short of pleasant, and I appreciate you bringing this to our attention. Have you reached out to our Support Team: (https://bit.ly/38VPpi9) regarding your customers' inability to download attachments? We're here 24/7 to provide technical support and business coaching to our merchants.

While I don't have additional information regarding Facebook's processes for reviewing advertisements, I did notice that "Subscriptions and digital products" are prohibited as per their public Commerce Policies here: (https://bit.ly/3o0z6YY). Is it possible that your attachments fall into this category?

I've gone ahead and sent you an email to gather more information regarding the technical issues your customers have been facing with their digital downloads. Let's get to the bottom of this and ensure everything is operating as needed for your business. Hope to hear from you soon! - Ryder, Shopify Support

26 maj 2021

No multiple downloads for customers possible!
Tried on several browsers and systems: When I purchase more than one digital product, only one is being shown after checkout, only one downlad link is sent to customer. That's a total basic thing which is not working. No recommendation here

SCHALLMASTER
Tyskland
Ungefär en månad användning av appen
Shopify svarade 2 juni 2021

Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. We'd be happy to take a closer look at this for you to see if we can determine what the issue is, and hopefully get things resolved for you. Please reach out to our Support team from the Shopify Help Center here: https://bit.ly/3cJkx8V. All the best! -Oliver, Shopify Support

23 maj 2019

stopped working..can't add any more digital products..was working when i first installed it...don't know what happened..

ItemJunkie LLC
USA
Ungefär en månad användning av appen
10 maj 2023

My customers haven’t been able to download the files once they make purchase. This does not make our store look good

Nonprofit Essential
USA
Ungefär en månad användning av appen
Shopify svarade 12 maj 2023

Hi, there. Thank you for getting in touch and sharing your app experience. I apologize for the inconvenience caused to you and your customers due to the inability to download purchased files. I suggest reaching out to our support team through the Help Center (https://bit.ly/3cJkx8V) so we can look into this for you. - Victoria, Shopify Support.

3 juni 2023

Completely stopped allowing my customers to download their products and this app has tarnished my brand. DO NOT RECOMMEND

HustleHeavy
Storbritannien
Ungefär en månad användning av appen
Shopify svarade 6 juni 2023

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into why those downloads aren't working as expected: https://bit.ly/2AWw5VA. - Blair, Shopify Support

27 april 2020

La majorité des personnes ne recoivent pas l'email ou parfois 3 jours après... Donc ça ne fonctionne pas directement... Nul !

makea
Frankrike
23 dagar användning av appen
26 mars 2014

New to this and finding out how to add digital products is infuriating. I'm not dense, either.

FREENET
USA
20 dagar användning av appen
2 augusti 2021

I did all the configuration of the app, but the email is not being sent automatically to my client, could someone help me? How should I proceed?

produtobom.com
Brasilien
11 dagar användning av appen
Shopify svarade 10 augusti 2021

Thank you for reaching out and writing your review. In order to have the digital file automatically sent to your customer after they complete their purchase, you need to enable the "Automatically create fulfillments" option in the app's settings. This will ensure a download link is emailed to the customer immediately. More information on this can be found here: https://bit.ly/3e2fjEf.

If you have done this and emails still do not seem to be sending to customers after purchase, I would recommend getting in touch with our support team directly so they can take a closer look at this for you and help troubleshoot the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support