Digital Downloads

It's been generally positive, although there are some weak points.
1. The upload speed is very slow. I am uploading approx 4gb videos and it takes ages, compared to uploading to e.g. Google Drive or Dropbox or WeTransfer.
2. There is no way to automatically send a download email to anyone who has pre-ordered a video. i.e. the customer preorders before the video is upploaded to Digital Downloads.
3. The 5GB limit is a bit limiting. I am selling performance videos and it means I have to limit the video quality for longer shows.
4. There is no way to set up an alert when, for example, a customer downloads a video a certain number of times or tries to download it from overseas. Limiting the number of downloads presents support problems as many customers try and download to a phone and the video starts streaming. They use up their limit quickly and I have to get involved to sort it out.
5. Overall, the app feels clunky, but it just about satisfies my requirements, and it's included at no extra charge. I certainly wouldn't want to pay for it.

Digital Downloads is fantastic for allowing customers to purchase digital products that are immediately redeemed via email. The only downside I've encountered to date is that they do need that email to get their products - It would be really helpful if the download link could also be on the customers account page or purchase history page so that we don't have to manually resend the emails.

The app works great; the customer experience sucks.

If you provide something free, scammers will pound your site downloading the same files over and over generating tons of notifications for no cash.

If you provide an inexpensive download, scammers will use your site to test stolen credit cards. You can write scripts to prevent some of them but today I had a $2.49 charge clawed back plus a $15 chargeback fee.

My site is 75% digital downloads and so I love that I can give free updates to folks. It’s seamless with coupons too. I don’t know how to prevent the fraud.

pas de possibilité de sauvegarde disparition de fichiers de temps en temps

customers having issues with efficient downloads

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I've used this app for almost ten years, and although it's not perfect, it does the job of sending my customers links to their purchased PDF patterns, and it's free.

I would LOVE it if the files you uploaded were marked with a date!

I would LOVE it if customer email addresses were synchronized with the address they use and updated in Shopify.
Finally, the customers who have canceled a purchase or have received a refund don't get a new link sent if the file is updated.

Finally, a hosted version of the app would be amazing. I wouldn't mind paying for one, so I wouldn't have to manually send people new links to their PDFs.

Wardrobe By Me

This app allows up to 5gb of files per product, which is generous and very important for my business. There are problems when uploading more than one file to a product. It doesn't matter whether you try to upload multiple files at once or if you save one file, then add another later, nor does it matter what size the files are; after upload, saving will give you an endlessly spinning "saving" icon which will never actually save or resolve itself. It's really too bad, because this simple glitch spoils an otherwise perfect app.

Update from 1 star to 3 stars:

They updated the app to offer instant download right from the "Thank you" page after order is placed.

Remaning issues:

- Download button is not yet available from the Orders page.

- You cannot HTML markup the email templates for Download Ready and for Updated Product, all you're left with is some crude text that looks like a badly formatted spam email.

We've been using it for a LONG TIME, but it always had some issues. If you do not have loads of downloads and you are not afraid of reuploading files (because they WILL vanish), and files randomly corrupting (like one of the files from a zip document going completely missing) then this is the app for you