評價 (485)

整體評分
2.7
各級評分數量
  • 31% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 15% 的評分為 3 顆星
  • 15% 的評分為 2 顆星
  • 26% 的評分為 1 顆星
2023年10月11日

The app never worked from day 1. This is very problematic for a new store like mine. Just don't offer this if you can't develop a working app. Support instructed me to uninstall and reinstall. Waste of time.

Urban Nutrition Labs
美國
使用應用程式 15天
Shopify 已回覆 2023年10月13日

Hi, there! Thanks for your review and I'm sorry to hear you're having trouble with our app. Uninstalling and reinstalling is a common troubleshooting step that we recommend with our apps and third-party apps.

I recommend getting back in touch with us here (https://bit.ly/2AWw5VA) so we can investigate the issue you're having further. Thanks again! - Greta, Shopify Support

2023年9月13日

Constantly issues happening, files not working, etc.

My Store
加拿大
使用應用程式 12天
Shopify 已回覆 2023年9月15日

Hi, there. We appreciate you leaving a review. If you're having trouble with this app our support team would be happy to help here: https://shopify.link/vRnL. This guide may be able to help you out in the meantime as well: https://shopify.link/vaWl. -Erin, Shopify Support

2021年8月2日

I did all the configuration of the app, but the email is not being sent automatically to my client, could someone help me? How should I proceed?

produtobom.com
巴西
使用應用程式 11天
Shopify 已回覆 2021年8月10日

Thank you for reaching out and writing your review. In order to have the digital file automatically sent to your customer after they complete their purchase, you need to enable the "Automatically create fulfillments" option in the app's settings. This will ensure a download link is emailed to the customer immediately. More information on this can be found here: https://bit.ly/3e2fjEf.

If you have done this and emails still do not seem to be sending to customers after purchase, I would recommend getting in touch with our support team directly so they can take a closer look at this for you and help troubleshoot the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2023年6月6日

Not working how it is intended. It was a waste of my time setting up my products, and if I would have gone live with this - It would have been a disaster.
I did reach out to support, who told me "Yep, looks like a problem on our end". But judging from the reviews - this looks like an ongoing issue for months now. Not really comforting. Just ended downloaded a different app and it worked as intended.

The Crabby Jelly
美國
使用應用程式 11天
Shopify 已回覆 2023年6月10日

Hi, there. We appreciate you reaching out and sharing your feedback here. I understand you haven't had an ideal experience using the app and I would like our team to take another look into this. If you'd like, you can reconnect with us via the Shopify Help Center (https://bit.ly/2AWw5VA) to share what issues you're facing. - Victoria, Shopify Support.

2019年2月5日

App doesn't work...don't use it! Not worth the headache and hassle of resending customers the product

Behind The Bundles
美國
使用應用程式 8天
2023年9月12日

Catastrophique... Et le support Shopify n'est absolument pas compétent et ne connait même pas le fonctionnement de l'application.
J'ai passé des jours à charger tous mes fichiers et mes clients ont l'impossibilité de décompresser les fichiers zip générés par l'application.
Pourquoi laisser en ligne une app qui ne fonctionne pas et qui n'a aucun support ??

Bijou de Ré
法國
使用應用程式 7天
2020年4月14日

Garbage app. Had to delete it. Would not send links upon fulfilling the order. It would essentially time out and then produce an error message.

Instructional Design Genius
美國
使用應用程式 6天
2021年3月19日

I thought this app would be perfect for me since it's created by Shopify but it turned out that it's not working at all. I can't download anything and the download button doesn't work. Please fix that asap.

instantcurles.com
美國
使用應用程式 5天
Shopify 已回覆 2021年3月29日

I'm sorry to hear that you've had issues downloading products via the app, and thank you for sharing that feedback with us here. It's possible that this may be a local issue so I would recommend trying on other browsers and devices to see if the issue is replicable there.

If the problem persists, I would recommend contacting our support team directly so that you can be authenticated on the store and this issue can be investigated more thoroughly. You can reach out to us directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2020年9月29日

Great idea but the execution is lacking. Had to remove the app is it was marking unfulfilled order "fulfilled" after sending eBook, which ended up turning into a nightmare trying to figure out which orders had been fulfilled and not fulfilled with actual products. If the app did not do that this app would be GREAT! Hope this is fixed ASAP!

Next Door Specials
美國
使用應用程式 4天
Shopify 已回覆 2020年10月2日

Hi, there! You'll want to make sure that you've selected the correct fulfillment settings in your Digital Downloads app. Navigate to Apps > Digital Downloads > Dashboard, and click on the name of your digital product. Next, click on the settings icon > Settings, and make sure it's set to manual and not automatic. That should resolve this for you, but feel free to contact our support if it doesn't: https://help.shopify.com/en/questions. - Brie, Shopify Support

2019年9月16日

Won't even open the App dashboard on Safari. I've cleared all cookies etc, nothing. Waste of time.

stacyheyman
紐西蘭
使用應用程式 4天