Digital Downloads

I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?

Works as described - no complaints

TOTAL & UTTER SHIT.

I process between 30 & 40 orders a day for digital downloads and every day I receive complaints from customers that they have not received the download link. I have contacted support several times and they always say that they don't see a reason why the e-mail was not received. When I look in the app I am finding that every 3rd order is going un-downloaded. I'm having to manually go into the app and re-send the download link, which is sucking up an unacceptable amount of my time, in addition to making my business look terrible. Moreover, I can't resend the download e-mail from the Shopify iPhone app, so I have to wait until I'm at my computer and go into the Shopify admin. A ROYAL PAIN IN THE ASS!!!! I shouldn't have to pay for an ungraded app just to ensure that my downloads are actually being received!

This software/service was supposed to make my life easier and streamline my work. Shopify's interface is easier to use and the POS is integrated, but I'm starting to regret not going with 3D-Cart.

Honestly, this app worked beautifully from 2017 - 2022.
Then they updated it, now it takes forever to upload anything, Then near the end says upload failed, constantly crashes, doesn't deliver my files to the customers, and has me pulling my hair out in frustration. I am only now reviewing it because it worked fine before! Come on guys, please fix this! And don't say, oh its fine from our end. It's not acceptable. I am only giving it 2 stars because it worked well for a few years. Now it drives me insane! Is it because it's free? I am happy to pay for an app that actually works! Please fix this!

Effective. Works well. Wish it could do this, however, but I don't think it can: Sell 'drip' products where files are released over a series of days/weeks/months.

1) App does not open in Safari at all. Developers do not care
2) Impossible to search for a specific order, which is needed when proving chargeback cases, i.e. that a customer has downloaded the product
3) Does not work properly in chrome. When you press add a download, it will go to all downloads and then you have to click back to actually upload a digital file that you wanted to add to a product. Conclusion: it's clear that the app has not been updated for ages.

Outstanding app! I was worried about the import function and how well it would work, considering I had close to 800 products. Just had to do a few tweaks to my csv file, and I was ready to go. Thanks again!

It badly misses the ability for users to re-download their files from their account page. It is such a hassle to keep having customers email because they can't access the links or lost the emails. If that would be added the app is definitely more than worthy of 5 stars!

This is an Excellent app! so helpful and easy to navigate! and FREE! THANK YOU so much for helping us out here!

UPDATE: The update in October 2022 is a visual mess, if I'm being honest. There's so much information presented for individual files now, that it's almost overwhelming scrolling through everything. It's especially bad if you have more than one file attached to a listing (i.e., variations); you can barely tell where info on one file ends and the next file starts. The previous version was super simple, and I honestly prefer the old streamlined look. ORIGINAL REVIEW: It does what it's supposed to do and so far has worked flawlessly for my shop. I am grateful it's free and am extremely grateful the storage is unlimited. I do wish there was an option for downloads to be available within the customer's order history page, and/or to be able to turn off the auto-generated email this app kicks out. (Shopify sends the regular order confirmation email, with a link to the download page, then this app sends a second email with a link to the files. Together, they're redundant, and the customer gets 2 emails with every order placed. This app's email is so plain and generic that it's almost embarrassing. I wish I could opt in or out.) Overall, this app is the only reason I'm able to sell on Shopify and branch off from Etsy, so I'm very, very happy with it! Thank you, developers!