Digital Downloads

I have been using your application since November of last year, and everything has been running smoothly. However, since the latest Shopify update, I have encountered a problem.

When a customer places an order, they no longer see the download link on the page, even though I have it activated in the settings. This issue only started occurring after the recent update.

I would greatly appreciate your assistance in resolving this issue. By the way, I want to mention that the application is otherwise very, very good.

Why doesn't this app use my shop's email address while sending?

Estou tendo problemas. Parou de funcionar e está com erro todos os downloads gerados.

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App works for downloading digital images, then it stops functioning properly. Its glitchy. Now instead of automatically allowing users to receive a link in checkout confirmation... it "hangs up" and states there is a delay. When I look in admin, there is an unfulfilled status on the purchase.

So instead of automatically fulfilling the order, it hangs up and waits for a response on the admin side.

These orders are all digital download and have NO physical products in the order, which will cuase this issue, but we do not have that case. All digital.

A second issue, if you add your digital file using the link provided when setting up the produce it will not actually add the downloadable file. You have to do this in two steps. Add your product as you normally would, then go in through the app, find the product and add the download file.

This plugin only supports a single file upload, which is quite limiting and not clearly mentioned in the file management area. Although it seems to allow multiple file uploads initially, attempting to save results in a vague error message without any clear indication of the issue. This can be frustrating and time-consuming, especially when you need to manage multiple files. I hope the developers address this limitation and improve the error messaging for a better user experience.

I have problems with this app! Customers do not receive download links

There is a minor problem with the application.

When the purchase process is completed, the file download feature does not appear on the purchase completion page.

The file is only sent by email

* The application does not appear when the Checkout page is modified

I too have had no problem with this app. It does what it's supposed to do. I've not had any complaints? I'm not sure why the low rating. Now Shopify tells me to contact the developer and update it.? But the Developer is Shopify. I see an answer from them below saying that they are working on it and it gives a link to their progress but the link doesn't work. ??

It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.

Shocking app, very poor from Shopify considering the high monthly fees we pay. Does not allow you to add branding to the email that sends the download, so it looks like spam and builds a distrust with your customers