評價 (483)

整體評分
2.7
各級評分數量
  • 31% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 16% 的評分為 3 顆星
  • 15% 的評分為 2 顆星
  • 26% 的評分為 1 顆星
2024年7月18日

no support and all 200 of my products suddenly are not linked... not cool, and NO SUPPORT to help! use an app with better support when you need them!

Love Marketing Team
美國
使用應用程式 7個月
Shopify 已回覆 2024年7月23日

Hey, there! Thank you for reviewing Digital Downloads. I'm pleased to let you know our support team can help you with any questions or concerns regarding this app. Please feel free to head over to our Help Center (https://shopify.link/goV1) and start a chat with the AI assistant to connect with a support advisor. -Summer, Shopify Support

2024年10月11日

Absolutely dreadful, do not use. It has been generating all kinds of bogus emails to my customers. Very embarrassing.

Meyer Devices
美國
使用應用程式 8天
編輯時間:2024年7月18日

Estou tendo problemas. Parou de funcionar e está com erro todos os downloads gerados.

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Apostila Nacional
巴西
使用應用程式 6個月
2024年8月21日

It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.

Humble Beats
加拿大
使用應用程式 5天
Shopify 已回覆 2024年8月23日

Thank you for your review and that information. I recommend contacting our Support Team (https://shopify.link/W8y0) so they can look further into this for you. -Emily, Shopify Support

2024年9月5日

Doesn't actually send the product when it says it does. Not a good app.

Premium Presets
美國
使用應用程式 2天
2024年7月18日

Doesn’t work, does not upload, never finishes uploading 0 stars

GAP
英國
使用應用程式 3個月
Shopify 已回覆 2024年7月23日

Hey, there! I'm sorry to hear you're experiencing an issue with the Digital Downloads app. If you're open to it, you can try the following local troubleshooting steps to attempt to fix the problem:

Clear the cookies and cache of your browser (https://shopify.link/nWZD)
Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version.
Try another device, such as another computer or mobile phone.
Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.

If none of these resolve the issue, you're welcome to create a support ticket by visiting our Help Center (https://shopify.link/goV1) and starting a chat with our AI assistant. One of our support advisors will be happy to look into this! -Summer, Shopify Support

2024年8月1日

Shocking app, very poor from Shopify considering the high monthly fees we pay. Does not allow you to add branding to the email that sends the download, so it looks like spam and builds a distrust with your customers

Reggie and Friends
澳洲
使用應用程式 大約24小時
Shopify 已回覆 2024年8月8日

Hi, there! Thank you for your review. I understand how being able to add your branding to the Digital Downloads email would be beneficial for your business, so I have shared your feedback with our developers. I can't guarantee the change will be implemented, but if it is, an update will be posted to the Shopify Changelog (https://shopify.link/N5vR). Thanks again for your feedback! - Greta, Shopify Support

2024年8月18日

It just stops working and nobody at support knows why

Analog Crafts
阿根廷
使用應用程式 16天
Shopify 已回覆 2024年8月20日

Hi, there! Thanks for bringing this to our attention. Reaching out to our Support Team to provide this insight to our developers was the best approach. Thanks again!

2024年5月24日

App works for downloading digital images, then it stops functioning properly. Its glitchy. Now instead of automatically allowing users to receive a link in checkout confirmation... it "hangs up" and states there is a delay. When I look in admin, there is an unfulfilled status on the purchase.

So instead of automatically fulfilling the order, it hangs up and waits for a response on the admin side.

These orders are all digital download and have NO physical products in the order, which will cuase this issue, but we do not have that case. All digital.

A second issue, if you add your digital file using the link provided when setting up the produce it will not actually add the downloadable file. You have to do this in two steps. Add your product as you normally would, then go in through the app, find the product and add the download file.

Scott Farmer Art
美國
使用應用程式 8個月
Shopify 已回覆 2024年5月27日

Hi, there. Thank you for sharing your experience and feedback! I'm happy to pass this on to our team who looks into improvements we can make. That being said, I'd also recommend you contact our support team through the Help Center here (https://shopify.link/vRnL) so we can take a look at this with you. We'd be happy to review this and see what we can do to help get it working as expected. -Erin, Shopify Support

2024年9月5日

They say to ignore the old reviews and things have changed but I can't see how.

I added the download pdf without a problem - did a test check out and there is no link, or any information to download the pdf. Crazy!

Castle Rocks Cornwall
英國
使用應用程式 11分鐘