評價 (485)

整體評分
2.7
各級評分數量
  • 31% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 15% 的評分為 3 顆星
  • 15% 的評分為 2 顆星
  • 26% 的評分為 1 顆星
2024年10月11日

Absolutely dreadful, do not use. It has been generating all kinds of bogus emails to my customers. Very embarrassing.

Meyer Devices
美國
使用應用程式 8天
2024年11月7日

1. MAY NOT SEND LINK.
2. NO CONFIRMATION PAGE LINK.

Details:

1. May not get link: We have checkout>order updates> enabled for sms OR email. If customers checkout with sms, they will NEVER get an EMAILED download link. We would have to eliminate order updates by sms to require an email be added to the order. We have several customers that rely on text order updates so this is not a viable solution.

2. No confirmation page link: It does not appear AT ALL on the order confirmation page DESPITE being ACTIVE in the Digital Download app settings.

Just wasted my time for over an hour with Shopify help - here is a quote from help:

"I wanted to share with you that the download link is sometimes not appearing on the order confirmation page, which is expected behavior."

No, dude. That IS NOT at all expected behavior.

Doctored Locks
美國
使用應用程式 大約2小時
2024年7月18日

DO NOT get this app. Shopify is no longer supporting it and this is a quote from a tech support rep: the current app is in maintenance mode, meaning that developers are only investing resources into resolving "critical security fixes or widespread bugs". After using it for four years I can no longer upload files.

Knot Another Hat
美國
使用應用程式 大約4年
Shopify 已回覆 2024年7月23日

Hey, there! Thank you for taking the time to review Digital Downloads. While we still support the app, the scope of our support may be limited. If our support team confirms that an issue cannot be supported, you may consider using one of the third-party apps in the app store which you can find a list of here: https://shopify.link/vkM2. -Summer, Shopify Support

2024年7月18日

no support and all 200 of my products suddenly are not linked... not cool, and NO SUPPORT to help! use an app with better support when you need them!

Love Marketing Team
美國
使用應用程式 7個月
Shopify 已回覆 2024年7月23日

Hey, there! Thank you for reviewing Digital Downloads. I'm pleased to let you know our support team can help you with any questions or concerns regarding this app. Please feel free to head over to our Help Center (https://shopify.link/goV1) and start a chat with the AI assistant to connect with a support advisor. -Summer, Shopify Support

2024年8月21日

It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.

Humble Beats
加拿大
使用應用程式 5天
Shopify 已回覆 2024年8月23日

Thank you for your review and that information. I recommend contacting our Support Team (https://shopify.link/W8y0) so they can look further into this for you. -Emily, Shopify Support

編輯時間:2024年7月18日

Estou tendo problemas. Parou de funcionar e está com erro todos os downloads gerados.

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Apostila Nacional
巴西
使用應用程式 6個月
2024年9月5日

Doesn't actually send the product when it says it does. Not a good app.

Premium Presets
美國
使用應用程式 2天
2024年8月1日

Shocking app, very poor from Shopify considering the high monthly fees we pay. Does not allow you to add branding to the email that sends the download, so it looks like spam and builds a distrust with your customers

Reggie and Friends
澳洲
使用應用程式 大約24小時
Shopify 已回覆 2024年8月8日

Hi, there! Thank you for your review. I understand how being able to add your branding to the Digital Downloads email would be beneficial for your business, so I have shared your feedback with our developers. I can't guarantee the change will be implemented, but if it is, an update will be posted to the Shopify Changelog (https://shopify.link/N5vR). Thanks again for your feedback! - Greta, Shopify Support

2024年7月18日

Doesn’t work, does not upload, never finishes uploading 0 stars

GAP
英國
使用應用程式 3個月
Shopify 已回覆 2024年7月23日

Hey, there! I'm sorry to hear you're experiencing an issue with the Digital Downloads app. If you're open to it, you can try the following local troubleshooting steps to attempt to fix the problem:

Clear the cookies and cache of your browser (https://shopify.link/nWZD)
Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version.
Try another device, such as another computer or mobile phone.
Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.

If none of these resolve the issue, you're welcome to create a support ticket by visiting our Help Center (https://shopify.link/goV1) and starting a chat with our AI assistant. One of our support advisors will be happy to look into this! -Summer, Shopify Support

2024年8月18日

It just stops working and nobody at support knows why

Analog Crafts
阿根廷
使用應用程式 16天
Shopify 已回覆 2024年8月20日

Hi, there! Thanks for bringing this to our attention. Reaching out to our Support Team to provide this insight to our developers was the best approach. Thanks again!