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Doesn’t work, does not upload, never finishes uploading 0 stars
Hey, there! I'm sorry to hear you're experiencing an issue with the Digital Downloads app. If you're open to it, you can try the following local troubleshooting steps to attempt to fix the problem:
Clear the cookies and cache of your browser (https://shopify.link/nWZD)
Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version.
Try another device, such as another computer or mobile phone.
Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.
If none of these resolve the issue, you're welcome to create a support ticket by visiting our Help Center (https://shopify.link/goV1) and starting a chat with our AI assistant. One of our support advisors will be happy to look into this! -Summer, Shopify Support
Zero issues with the app. Works great, but we offer free POS PDFs for digital download - not selling digital products, so your milage may vary.
See for yourself. https://paintedheirloom.com/products/fusion-mineral-paint-digital-downloads
It just stops working and nobody at support knows why
Hi, there! Thanks for bringing this to our attention. Reaching out to our Support Team to provide this insight to our developers was the best approach. Thanks again!
This plugin only supports a single file upload, which is quite limiting and not clearly mentioned in the file management area. Although it seems to allow multiple file uploads initially, attempting to save results in a vague error message without any clear indication of the issue. This can be frustrating and time-consuming, especially when you need to manage multiple files. I hope the developers address this limitation and improve the error messaging for a better user experience.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support
There is a minor problem with the application.
When the purchase process is completed, the file download feature does not appear on the purchase completion page.
The file is only sent by email
* The application does not appear when the Checkout page is modified
Hi there, thank you for your review. I'd recommend contacting our support team about this so that we can authenticate you on your store and take a look at this issue for you. You can get in touch via the Help Center: https://shopify.link/vRnL. -Victor, Shopify Support
L'installation de l'application Digital Downloads est simple et rapide. Il suffit de se rendre dans l'App Store de Shopify, de rechercher "Digital Downloads" et de l'installer en un clic. L'application s'intègre automatiquement à votre boutique Shopify sans nécessiter de configuration complexe.
Hi im having trouble adding a "access your digital file" block after checking out for my item as i want my customer to be able to download the file right after purchasing at checkout
They say to ignore the old reviews and things have changed but I can't see how.
I added the download pdf without a problem - did a test check out and there is no link, or any information to download the pdf. Crazy!
App works for downloading digital images, then it stops functioning properly. Its glitchy. Now instead of automatically allowing users to receive a link in checkout confirmation... it "hangs up" and states there is a delay. When I look in admin, there is an unfulfilled status on the purchase.
So instead of automatically fulfilling the order, it hangs up and waits for a response on the admin side.
These orders are all digital download and have NO physical products in the order, which will cuase this issue, but we do not have that case. All digital.
A second issue, if you add your digital file using the link provided when setting up the produce it will not actually add the downloadable file. You have to do this in two steps. Add your product as you normally would, then go in through the app, find the product and add the download file.
Hi, there. Thank you for sharing your experience and feedback! I'm happy to pass this on to our team who looks into improvements we can make. That being said, I'd also recommend you contact our support team through the Help Center here (https://shopify.link/vRnL) so we can take a look at this with you. We'd be happy to review this and see what we can do to help get it working as expected. -Erin, Shopify Support
I too have had no problem with this app. It does what it's supposed to do. I've not had any complaints? I'm not sure why the low rating. Now Shopify tells me to contact the developer and update it.? But the Developer is Shopify. I see an answer from them below saying that they are working on it and it gives a link to their progress but the link doesn't work. ??