評論 (492)

整體評分
2.6
各級評分數量
  • 31% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 15% 的評分為 3 顆星
  • 15% 的評分為 2 顆星
  • 27% 的評分為 1 顆星
編輯時間:2024年7月18日

Estou tendo problemas. Parou de funcionar e está com erro todos os downloads gerados.

This XML file does not appear to have any style information associated with it. The document tree is shown below.

InvalidAccessKeyId
The AWS Access Key Id you provided does not exist in our records.

Apostila Nacional
巴西
使用應用程式 6個月
2024年3月28日

The app has been working for two years with no problems. but lately it's been crashing all the time.
And now a message appears: "This application may not work as expected".
It's impossible to contact the developer. I don't know what to do.

digitizingembroidery.shop
德國
使用應用程式 2年多
Shopify 已回覆 2024年4月1日

Hi there. Thank you for sharing your review. At this time, the Digital Downloads app is in maintenance mode. However, we will still implement critical security fixes or fix widespread bugs. You can review our public documentation here: https://shopify.link/vaWl -Mac, Shopify Support

2024年3月18日

This is the perfect one for me, easily downloadable. I did trial multiple time to cross check it's download process. This app is the best one to sell digital products online.

Shortly Studio
印度
使用應用程式 4個月
2024年4月13日

If Digital Downloads no longer working... Just reinstalled it looks like after updating my store version might of cause the API to stop working.

OBD TECH TOOLS
墨西哥
使用應用程式 1年多
2024年6月24日

This plugin only supports a single file upload, which is quite limiting and not clearly mentioned in the file management area. Although it seems to allow multiple file uploads initially, attempting to save results in a vague error message without any clear indication of the issue. This can be frustrating and time-consuming, especially when you need to manage multiple files. I hope the developers address this limitation and improve the error messaging for a better user experience.

Creative Rabbit
美國
使用應用程式 21天
Shopify 已回覆 2024年6月26日

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support

2024年4月2日

I love this app, but I just saw it's unsupported now.
I contacted the Shopify Support Team and they told me they won't update it and I should maybe consider other apps... This is sad!

STATIOP
義大利
使用應用程式 接近2年
Shopify 已回覆 2024年4月3日

Hello. Thank you for sharing your review. That is correct. At this time, we will only be implementing critical security fixes or fix widespread bugs. We apologize for any inconvenience. -Mac, Shopify Support

2024年9月5日

Doesn't actually send the product when it says it does. Not a good app.

Premium Presets
美國
使用應用程式 2天
2024年8月21日

It just doesn't work. I'm lucky a customer messaged me personally to let me know they weren't receiving their downloads because the app automatically archives orders and claims to have delivered the digital product, even when it hasn't.

Humble Beats
加拿大
使用應用程式 5天
Shopify 已回覆 2024年8月23日

Thank you for your review and that information. I recommend contacting our Support Team (https://shopify.link/W8y0) so they can look further into this for you. -Emily, Shopify Support

2024年7月18日

Doesn’t work, does not upload, never finishes uploading 0 stars

GAP
英國
使用應用程式 3個月
Shopify 已回覆 2024年7月23日

Hey, there! I'm sorry to hear you're experiencing an issue with the Digital Downloads app. If you're open to it, you can try the following local troubleshooting steps to attempt to fix the problem:

Clear the cookies and cache of your browser (https://shopify.link/nWZD)
Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version.
Try another device, such as another computer or mobile phone.
Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.

If none of these resolve the issue, you're welcome to create a support ticket by visiting our Help Center (https://shopify.link/goV1) and starting a chat with our AI assistant. One of our support advisors will be happy to look into this! -Summer, Shopify Support

2024年4月11日

This app has now crashed on me and i have no way to put digital files to download for my customers. On top of that when it DID work itd send a downlaod link for my videos but itd only let my customers VIEW the video, wouldnt let them actually dopwnload it on mobile

CnC photos
美國
使用應用程式 3個月
Shopify 已回覆 2024年4月15日

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support