評價 (483)

整體評分
2.7
各級評分數量
  • 31% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 16% 的評分為 3 顆星
  • 15% 的評分為 2 顆星
  • 26% 的評分為 1 顆星
2022年1月20日

Doesn't work. Tried to use this to upload png files for sale and it just keeps saying add product once i hit add digital file. Set on a loop

StarrInkDesigns
美國
使用應用程式 大約1年
Shopify 已回覆 2022年2月2日

Thank you for writing your review and for letting us know that you're having this issue. I would recommend uninstalling and reinstalling the app to see if that solves the problem, but if not, you can contact our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2023年8月3日

This app is horrible and unreliable. If you considered using this app for your business just read through the reviews.

The Stitchologist
美國
使用應用程式 大約1年
Shopify 已回覆 2023年8月8日

Hi there, thank you for your review. It is regretful to hear that you did not enjoy using the Digital Downloads app but we appreciate you taking the time to share your feedback with us all the same. -Victor, Shopify Support

2016年2月15日

I agree with the last two reviews. This app was PERFECT when it allowed for manual fulfillment at a later date, but sent the download immediately upon checkout completion. Now, that functionality has been changed / disabled and support has given me a similar response, stating that functionality was incorrect (although, sounds like at least a few of us didn't think so). Maybe let the app do what customers want, even if it wasn't the original intent?

6131 Records
美國
使用應用程式 大約1年
2017年4月5日

App is not working? How do you add/edit attachments?!

Gulush
美國
使用應用程式 大約1年
2021年11月29日

i wouldn't advise anyone to use this app, free or not. lately not one of my customers has been able to receive their downloads after purchase and i have been having to go back and manually email all of them which is time consuming. i have to shut my store down because of this to switch to something better.

The Glam Book
美國
使用應用程式 12個月
Shopify 已回覆 2021年11月30日

Hi there, we are sorry to hear you have experienced this issue. I would advise re-installing the app to see if these issues continue. If so, I would then recommend reaching out to our support team so we can take a closer look into this with you. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3eNr2bD) and log into your account to create a support request. Thanks again for reaching out! -Marty, Shopify Support.

2021年4月12日

I have been busy on a number of projects getting product ready to sell on the the digital downloads app only to learn as I am trying to launch that my safari browser is apparently incompatible with it? Well needless to say not switching browsers so for that I give 1 star. I can't judge its performance or functionality. Hopefully they can adjust the browser thing at least.

Tarnowski Art Company
美國
使用應用程式 12個月
Shopify 已回覆 2021年4月26日

Hi, there! Thanks for the feedback. Safari is indeed one of the supported browsers when using Shopify. This could be a case where the browser is outdated and needs to be updated. I'd recommend checking on that and if you're having any further issues, please get in touch with our Support team directly: https://bit.ly/3cJkx8V. -Oliver, Shopify Support

2021年1月24日

This app keeps giving me a "server error". There is no support and no explanation for why it's down!

Shop Shiba Squad™
加拿大
使用應用程式 11個月
Shopify 已回覆 2021年1月25日

Hey, there. Thanks for reaching out about this! We seem to have a few other reviews that mention the same error, and we're in the process of figuring out if this is a localized error or an issue with the app. I'll reach out to you shortly to gather some screenshots or a recording of the issue, which will help us with this investigation; hopefully we can get this resolved as soon as possible. Cheers and speak soon! - Brie, Shopify Support

2023年7月8日

Half the time the app will not open on my store. When it does i get errors trying to upload .pdf files. i get errors "One or more of your files failed to save. Please try saving again"

I have around 100 products with digital downloads. The Issue has got worse the more i add.

I don't know how to contact the developer who is shopify?

Quickcycle
英國
使用應用程式 11個月
Shopify 已回覆 2023年8月9日

Thank you for reaching out and expressing your concerns. It's important for us to rule out any local network errors, so I encourage you to try using a different browser and network to see if the issue persists. For further support, you can connect with our Live Team directly and we would be more than glad to walk you through troubleshooting steps here: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

2016年1月21日

As per the previous review, I was using this app for the last 6 months and it was working fine, however it's stopped working now and I'm not sure why. I have tried contacting the developer but no answer yet. I have also tried re-uploading the digital files but that didn't help either.

Artist First
澳洲
使用應用程式 11個月
2016年7月7日

did love this now all of a sudden won't let me upload my files

Digitizersfriend Embroidery
美國
使用應用程式 11個月