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It works great. My customers can easily download the files via mail. However, that's the one part I don't like. I want to have a direct download button within the confirmation page, so customers can download it right away instead of having to go to their mail.
In the Shopify Digital Downloads app, when viewing an individual digital product, it would be extremely helpful to be able to click "Previous" and "Next". This functionality is already built into the main Products section of the UI.
I cannot express how much it would help me to have this implemented in a similar location of the Digital Downloads app.
It would cut the time and effort required for me to upload new digital files by 75% or more. I have hundreds of digital products that I have to update each time there is a revision, and this is an extremely laborious process with the current app dashboard.
I've used this app for almost ten years, and although it's not perfect, it does the job of sending my customers links to their purchased PDF patterns, and it's free.
I would LOVE it if the files you uploaded were marked with a date!
I would LOVE it if customer email addresses were synchronized with the address they use and updated in Shopify.
Finally, the customers who have canceled a purchase or have received a refund don't get a new link sent if the file is updated.
Finally, a hosted version of the app would be amazing. I wouldn't mind paying for one, so I wouldn't have to manually send people new links to their PDFs.
Wardrobe By Me
Thank you for taking the time to write your review and I'm glad to hear that you've gotten good use out of the Digital Downloads app over the last ten years. The feedback you've provided us on how we can improve the app is appreciated and I'll be sure to pass this onto our app development team. -Victor, Shopify Support
I really wanted to use this app. But I am having to delete it. I'm leaving this review as a warning to others. This app does not have a download link on Thank you page. I contacted support and they said it was a known issue with no date on a fix. They advised me to find another digital downloads app to use. So there you are folks. Best to find another app to use.
I have been using your application since November of last year, and everything has been running smoothly. However, since the latest Shopify update, I have encountered a problem.
When a customer places an order, they no longer see the download link on the page, even though I have it activated in the settings. This issue only started occurring after the recent update.
I would greatly appreciate your assistance in resolving this issue. By the way, I want to mention that the application is otherwise very, very good.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look at those errors to ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support
The good point is it's using Shopify domain to send emails, which has a good reputation and avoid your download emails to end in the junk.
The other good thing is the fact that your files are hosted on the Shopify server and you have a use limitation per download (5gb).
On the other end, the app needs some necessary improvement : a file manager to avoid duplicates, fix the download on purchase page...
Es ist ja eine offizielle Shopify-App. Wieso ist es nicht möglich, dieses Mail mit einem Shopify Mail-Template zu versenden?
This plugin only supports a single file upload, which is quite limiting and not clearly mentioned in the file management area. Although it seems to allow multiple file uploads initially, attempting to save results in a vague error message without any clear indication of the issue. This can be frustrating and time-consuming, especially when you need to manage multiple files. I hope the developers address this limitation and improve the error messaging for a better user experience.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support
Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?
Hey, there! This update only applies for bundled digital and physical products - you should still be able to automatically flag single file purchases as fulfilled. If you have any questions, don't hesitate to reach out to our support team and let us know! - Brie
Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?
Thank you for taking the time to share your review. We would like to help you look into this further. Please contact us directly using this link: https://bit.ly/2AWw5VA. We look forward to supporting you. -Olivia