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Hi. I have been using your app to run my business since Feb. 2021 and it looks like my clients does not always receive their digital goods. It seems like the browser they use does not matter. Is there a quick way to make sure my clients always gets what they pay for using your app ?
Hi, there. Thank you for reaching out and bringing this to our attention. It looks like we'll need to take a closer look at your account in order to resolve this issue. Please visit the Shopify Help Center (https://bit.ly/2Vt7Et5) and we'd be happy to assist you through live chat, email, or callback. Cheers! -Elias, Shopify Support
Tienes que actualizar y no lo haces, mi tienda no deja de decirme que desinstale tu app por que no va bien
No true step by step instructions so had to figure it out on my own. But works great for me now that I've figured it out. Unlike other available apps, this one is not created in the app screen. 1. Make product first. 2. While still in make product screen, click on dropdown menu under more actions then click on add digital attachment. 3. upload file Now that I've figured it out I will be using it constantly. Can't beat the price for what you get (currently free/unlimited).
Thank you so much for sharing your feedback and the steps that you took to get the app working for you. I'm delighted to hear that you've found the Digital Downloads app to be useful and I hope it continues to work well for you as your business grows! We appreciate you taking the time to share your experiences with us here. -Victor, Shopify Support
Great app, we often have orders with both digital products and physical items and this app seamlessly allows customers to download their files from the Thanks For Buying page. The "Create a Manual Link" facility is great as well for sending one-offs to customers who haven't/can't go through the shopify checkout.
Simple, easy, reliable, flexible.
Thus far I have no issues with this app. I think there could be improvements with expiration of files and this is a longer term issue if a store gets really big. People will pass around the files and then the store's concept will fail.
I hope you add updates to this with all the chatter about this :)
Great product though!
Amazing and easy to use,
just make sure you capture the payment automatically in the Shopify store payment settings, otherwise, this app will not send the digital file automatically and you have to fulfill the order manually.
We've had great interest already in the free downloads we've added to our site.
This app is absolutely worthless and, just like everything else on Shopify, they don't have a clue how to fix anything and I always end up having to go spend money on an app that actually works. This app does not allow you to control when the digital download is sent to your customer, so if you're using this app as a add-on download to a physical product, it won't send it to the customer until the order is fulfilled. We need the download link sent when the order is paid for. Seems logical, right? Yea, not to Shopify. You also cannot edit the email that's sent. Nothing about this app is useful and Shopify gives you the same answer they give every time...."We will send this to our developers to have a look at it". Yea, right.
Thank you for taking the time and sharing this feedback with us. While you can enable automatic fulfillment for digital products (https://bit.ly/3pvcVMq), this isn't recommended for digital products with physical components involved. However, one option is to create your digital products separately, so that our app can send the download links as soon as the order is paid for.
If you're looking to edit the email template, then we've also got a step-by-step guide on how to do that here: https://bit.ly/3dD3RTb. We'd also recommend reviewing the notification variable reference (https://bit.ly/3AzpSLH) when editing your email template.
That being said, we understand that being able to automatically fulfill digital orders regardless of the physical components can be beneficial for our merchants, like yourself, and feedback like this can help our Developement team continue making improvements on future releases. Thanks again. -Elias, Shopify Support
I don't know why this app has such a low review score, because it works perfectly! I have sold over $15,000 of digital products using this app in the last 6 months and have had no problems with it. I would highly recommend it to anyone selling digital products!
Why doesn't Digital Downloads recognize that ive added new products to my store ?????? It only show my first product along with the two variants associated.
Hey, there. Thank you for reaching out. In order to add new Digital products, you must first create the product within your Shopify admin and then add the digital component, have you done this first? If you are creating Digital products as our video tutorial shows here (https://bit.ly/3yy4h1T) and the products are not showing in your store, this would be something we could certainly investigate with you.
So If you're running into issues with Digital Downloads, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support