The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The app is fine until you realize how laughably easy it is for a fraudulent customer to scam you with this. If a digital downloads order is marked as HIGH risk of fraud, the digital downloads app does not care and auto sends the digital files no matter what. Meaning, this will likely end up with a charge-back on the order, with the fraudulent customer receiving all the files and not paying. What a joke. The app does have some protection for PayPal eChecks, but absolutely nothing for high risk of fraud orders. If this was fixed then the app would be just fine to use, but depending on the size of your store, this may cause you a big headache. FIX IT Shopify!
There should really be a way to access digital downloads via the API. The fact that there isn't a way is making my life very difficult. This should really be implemented!
Basic app, good because free and no limits, but has its internal limit.
Only a few liquid variable can be added to the mail template and that's a huge set back.
Al Flahertys Outdoor Store
Simple interface, ideal for attaching pdf instruction manuals or rebates to products.
No sorting options
No way to purge items from the list without editing individual products and removing their associated files
After adding a digital attachment to a product you must refresh the page to change the settings on how that digital file is delivered. There is no way to configure default settings to apply to all products you carry.
If you use SmartVendor-Shopify E360 removing products with smartvendor breaks the list and leaves phantom entries. There is no way to remove these entries. We are looking at completely removing the app and reinstalling it to try to fix/simplify the list.
When we asked about future development we were referred on to a $40/month product that does not work well with stores that have a large number of sku's. We have 4000+ so it would not have worked for us.
No way to attach files to a parent item and all it's sub-variants. Even if all variants use the same file they must all be added individually.
This is all disappointing. The app has a huge potential as an improvement in the system but Shopify seems to be more interested in farming it out to third party developers.
Basic, the price is right, because paying for this would be a robbery.
Visuals By Impulse
Not a bad app, delivers digital files instantly - which is great.
What is bad - email notifications.
Customers already receive one email before the "Digital download is ready" email with a download link. Seems really redundant and our customers are irked by it. Major opportunity to implement a feature to turn off follow up emails.
I Wool Knit
Basic app. Mostly does what it says for free but has some significant drawbacks.
The basic setting is 'unlimited instant downloads'. If you have mixed products which include a download plus a physical product, or if you want to limit the number of downloads per purchase, you have to reload the app page and edit each item individually. There is no way to change the basic setting - very annoying when you need to change it for every single item.
Update: Having used this app for a while now and find it does not work consistently. I too often have to email customers the downloads because they can't access them. Have now also installed Sky Pilot and find that a much better app. Have deleted Digital Downloads.
About a third of my customers have not been able to open my downloads because this app requires a desktop computer to download it before transferring to a tablet or phone.
PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files.
ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page.
UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure):
1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder)
2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here).
3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2).
On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers.
I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced.
I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly."
Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts.
I look forward to Shopify making this ok app great!