The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The Mayhew Animal Home
agree. email takes ages to arrive. immediate download link please
It's great that the app is free, but it's almost necessary that there are links available on the webpage immediately after purchase for customers. Too many customers miss the email, or don't get it all together. For every 200 downloads, we had around 10 customers complain that they didn't receive the file and we had to resend it.
That said, the other apps for digital distribution on shopify are WAY over priced for people like us who want to sell high quality 20 minute videos on a regular basis. We'd eventually be forced to sacrifice our backcatalog if we started our setup with a different provider. :/
Great first effort in terms of seller experience on setup, but it just needs that little step forward to make it a good customer experience too.
I agree 100% with Fabledo, having the download link appear right after the sale would be absolutely necessary. It is currently holding me back from using Shopify as our ecommerce solution.
THE RED BAR RADIO STORE
There's a few obvious bugs, but it works well enough in the majority of cases. I've encountered a bug where if the entire order isn't fulfilled and is marked as partial (digital line item(s) mixed with physical items that need to be shipped) the download link won't get sent until those physical items have shipped and I've been having to send out links manually.
Also, when an item is deleted from the store, it doesn't get deleted properly from Delivery, and gives a 500 error when you click on it in Delivery's backend.
Not sure if there's a better place to report further bugs for this app.