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Please get back to me. When my customers buy a product variant for download they get the download link for another variant?!
Thank you for sharing your feedback, and for letting us know about the areas where you'd like to see the app improve. I'll be sending your feedback along to our developers so that our team can get a better idea of the features that merchants like yourself are looking for. - Oliver, Shopify Support
Working Great On Our Website, Very Nice App Looks Great And Professional
https://my-premium-manual-source.com/
I find Digital Downloads is quite simple to use. At first I was frustrated that there was no "How To" explanation of how to use the app in the app store.
I was putting the cart before the horse. Shopify Help had an easy to understand video on how to use Digital Download. I searched for a How to Use Digital Downloads in shopify help, came accross the "How To Use" video and the rest was a no brainer.
Digital Downloads works perfect for me.
Thanks for sharing this feedback. We have a great help document that outlines how to upload digital downloads here: https://bit.ly/2IIqtCq. If you're looking to attach digital downloads to an existing product instead, just make sure to follow these steps: https://bit.ly/3lSPrxH. Once a customer purchases a digital product, they will receive a link to download it on their end. You can read more details on this here: https://bit.ly/2UD7SdD.
If you'd prefer to speak with our team about this over the phone, please visit our Help Center (https://bit.ly/3kyE10s) to request a callback. However, I'm also going to follow up with you via email so we can chat through this process in more detail. I'll be in touch soon! - Rae, Shopify Support
In the past few months, this app has become very bad and untrustable. Always fail to deliver digital products. 10/5 times I received complaints from the customers that they didn't receive their download link. In this way, I have to send them manually the files which takes a lot of time... I contacted Shopify support but they told me that I have a problem with my stripe but it's not true. This app was good in the past years, but in the last few months, it's very poor...
Hi there, thank you for your review. I am sorry to hear that you've had this issue and that the Digital Downloads app hasn't been performing as you'd hoped in recent months. I would suggest contacting our support team again with examples of this issue so we can take another look, but if the error persists you can look into other apps that allow for digital files to be sent to customers. -Victor, Shopify Support
something is going very wrong today, I can't upload any files and it keeps saying failed to publish.
Update: Thank you for the quick response and fix! Everything is working great now :)
Hi, there! Thank you for taking the time to write to us. For your upload issues, please reach out to our Live Team (https://bit.ly/2AWw5VA) so they can take a closer look into your files to investigate these issues and help you find a resolution.- Mac, Shopify Support
Was working fine but now it's buggy and won't let me add any new digital products. Shame as it worked fine previously
Hi, there. Thank you for taking the time to leave a review for us. I'm sorry to hear that the application is not behaving as expected, and we appreciate you letting us know about the issue.
You can try using a different web browser to login to your Shopify Admin and access the application. If the application works in the new browser, I recommend clearing the cache and cookies of the previous browser, as this should clear the problem. If the issue persists in the new browser, I recommend uninstalling, and then reinstalling the application.
If you find that the above steps haven't resolved the issue, then please reach out to our Live Support team so you can connect with one of our advisors. They can do some more detailed troubleshooting, and help find a solution. You can use the following link to contact that: https://bit.ly/3c5icUc -Imogen, Shopify Support
Has been working fine in the background for nearly 3 years, ok customers couldnt access downloads in their account page, but at least I could fairly quickly resend download links on the odd occasion there was an issue. Latest update has resulted in constant 'There has been an error, the developer has been told' messages, the app regularly tells me it isn't installed. Clicking the 'Resend Download Link' on customer order page causes an error. Loading the downloads and manually generating a download link does the same. How an update that is so damaging to the app ever got released I do not know. Waited patiently to see if a patch was forthcoming, doesn't look like it... AVOID
Thank you for leaving a review and sharing your experience. If you haven't spoken to our support team about this yet, please reach out to us here (https://bit.ly/2AWw5VA) so that we can look into the issues you're having. We'd be happy to help you out with this. -Erin, Shopify Support
Es bastante buena .....................................................................................
There is a minor problem with the application.
When the purchase process is completed, the file download feature does not appear on the purchase completion page.
The file is only sent by email
* The application does not appear when the Checkout page is modified
Hi there, thank you for your review. I'd recommend contacting our support team about this so that we can authenticate you on your store and take a look at this issue for you. You can get in touch via the Help Center: https://shopify.link/vRnL. -Victor, Shopify Support
Used to work just fine, but now doesn't work on Safari at all (yes - I have the latest version), nor does it work on Chrome. Can't add attachments at all. And no help from developer.
Hi, there. Thank you for sharing the feedback. Safari and Chrome are two of our supported browsers. However, if the issue is persisting with the updated browsers, then I'd recommend getting in touch with our Support team directly here: https://bit.ly/3cJkx8V. Thanks! -Elias, Shopify Support