Digital Downloads

Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!!
Will you do something about it?

LOVE IT and easy to use (for me &) for my customers for free digital files and paid digital files. DEFINATELY worth having!

Ne fonctionne plus... dommage

I agree with the last two reviews. This app was PERFECT when it allowed for manual fulfillment at a later date, but sent the download immediately upon checkout completion. Now, that functionality has been changed / disabled and support has given me a similar response, stating that functionality was incorrect (although, sounds like at least a few of us didn't think so). Maybe let the app do what customers want, even if it wasn't the original intent?

Is this app perfect? No, but for what you are getting from a free app it is amazing. I wish it had more options like letting my customers download all their files in their order at once instead of individually. Would be nice if you can add multiple files for listing besides needing it to be in a zipped folder.

I want to love this app. And for awhile, I did. I've been using it for a few years now. But recently, somehow my digital products are having the "this is a physical product" field mysteriously checked in the admin product pages. I am NOT making this change. It's some glitch.

And you know what happens when that field gets checked? The Digital Downloads app deletes your file- without you knowing. Until, that is, your customers complain that that they never received the download link for the product that was blatantly described as an "instant download." To them, it feels like a bait and switch. And I have no doubt that this glitch is affecting my conversion rates, because once a customer goes to checkout, if the file has been deleted by the app, it tells them that their "download" product will be delivered in 6-8 business days! Hello, abandoned carts.

I continue to work with support to get this issue resolved. So far, nothing has worked. Am I the only one experiencing this glitch?

unbelievably easy to use and setup! thank you ! high recommendations!
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Vancouver Campus, 3711 1st Ave Burnaby, BC V5C 3V6
T: 604-409-3249
https://canadianbaristainstitute.com/

Läuft nicht! Die letzten Jahre nie pPobleme gehabt und heut, wo die große Eröffnung ist funktioniert es nicht! Digitale Produkte werden nicht versendet und ich hab mehr Arbeit als alles. Deinstallieren bringt da auch nix

Generally, the app works. However, there are some issues that would have been nice to deal with. Shopify does not support this app properly. Shopify does not update the app. It's extremely disappointing how Shopify treats users of the app. 1) There is no search by order number, this implies that you have to manually flip through pages of customers, which takes , to get into one particular customers' details. 2) Shopify has not updated an app and around a year ago, it stopped opening in Safari. I am sure if Shopify looks at the stats - a lot of ecommerce store owners use Mac computers. None of my requests through Shopify support lead to any changes. Shopify does not care and does not listen. Which is a bad practice in my opinion. 3) Yes, sure, it's a basic app and on average works well, but download speed can be slow sometimes. Maybe it would make sense to add a feature, where for extra $x download speeds could be improved. But this is a secondary question.

Good while it lasted. I'm on the Shopify lite plan and only needed it to sell PDFs on my website. Now it doesn't work at all - just sends customers to a "this shop doesn't a website page". I've had to manually send my products to customers via email now. Very seriously considering alternatives to Shopify if this isn't fixed.