Digital Downloads

Digital Downloads

by Shopify

Sell digital products in your store

3.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    44% of ratings are 5 stars
  • 4 of 5 stars
    14% of ratings are 4 stars
  • 3 of 5 stars
    15% of ratings are 3 stars
  • 2 of 5 stars
    11% of ratings are 2 stars
  • 1 of 5 stars
    17% of ratings are 1 stars

All reviews

1 - 10 of 44 reviews

On The Fritts Designs

If I could give this app zero stars I would. First off my attachments were wiped from all my products over 1700...they say the app does not store the attachments anywhere so there is no way to retrieve them. Secondly when I open the app it shows all my products have an attachment when hardly any of them do at this point. This has been a complete and total nightmare and has cost me big time in loosing sales. Considering this app is made by shopify I am pretty shocked at how bad it is. I would not recommend this app to anyone. Oh and I have also reached out twice with no response.

Developer reply

December 11, 2020

Thank you for leaving this detailed review. It sounds like you've had a really difficult time with Digital Downloads, and I'd like to speak with you directly to look into this situation and ensure you receive the support you need. I'm going to reach out to you via email so that we can discuss this further. I'll be in touch soon! - Rae, Shopify Support


I made a Test puchast in my store and after that is shown Preparing your downloads and untill now i didnt get the file!!
can you solve this please?

Developer reply

November 30, 2020

Thank you for sharing this review, and letting us know about the trouble you've encountered with download links not being sent to customers. I'd like to help look into this further with you, so I'm going to follow up with you via email. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. Talk to you soon! - Oliver, Shopify Support

Wide World of Radio

I find Digital Downloads is quite simple to use. At first I was frustrated that there was no "How To" explanation of how to use the app in the app store.
I was putting the cart before the horse. Shopify Help had an easy to understand video on how to use Digital Download. I searched for a How to Use Digital Downloads in shopify help, came accross the "How To Use" video and the rest was a no brainer.
Digital Downloads works perfect for me.

Developer reply

November 17, 2020

Thanks for sharing this feedback. We have a great help document that outlines how to upload digital downloads here: If you're looking to attach digital downloads to an existing product instead, just make sure to follow these steps: Once a customer purchases a digital product, they will receive a link to download it on their end. You can read more details on this here:

If you'd prefer to speak with our team about this over the phone, please visit our Help Center ( to request a callback. However, I'm also going to follow up with you via email so we can chat through this process in more detail. I'll be in touch soon! - Rae, Shopify Support

Pop of Pink Shop!

**DO NOT USE THIS APP. I would give negative 5 stars if possible. This app almost caused my Facebook ad account to be banned indefinitely due to the fact that a ton of my customers did not receive their files or was not able to download. This app caused my FB page to get negative reviews and a low satisfaction score. I would not recommend this app at all!! I never leave reviews but this app alone caused me to lose over $1000 in a day due to the fact that I was not able to run ads.

Developer reply

October 16, 2020

Thanks for leaving us a review. I'm sorry to hear that your experience with our app has been anything short of pleasant, and I appreciate you bringing this to our attention. Have you reached out to our Support Team: ( regarding your customers' inability to download attachments? We're here 24/7 to provide technical support and business coaching to our merchants.

While I don't have additional information regarding Facebook's processes for reviewing advertisements, I did notice that "Subscriptions and digital products" are prohibited as per their public Commerce Policies here: ( Is it possible that your attachments fall into this category?

I've gone ahead and sent you an email to gather more information regarding the technical issues your customers have been facing with their digital downloads. Let's get to the bottom of this and ensure everything is operating as needed for your business. Hope to hear from you soon! - Ryder, Shopify Support

Karimoos Ltd

Unable to upload a zip file with 18MB !!!!
app needs more work and more improvements. and please remove your brand name when sending email to our customers.
Best regards

Developer reply

October 9, 2020

Thanks for sharing your experience. I'm sorry to hear that you've been unable to upload your file, and I'd be happy to see if we can figure out how to get it working for you. The maximum file size is 5GB, so 18MB shouldn't have a problem uploading; although, larger files may take longer to complete.

I've gone ahead and sent you an email for some more information, and to pass along your feedback regarding the sender email address to our developers. We can continue our conversation through there. Hope to hear from you soon! - Ryder, Shopify Support

Next Door Specials

Great idea but the execution is lacking. Had to remove the app is it was marking unfulfilled order "fulfilled" after sending eBook, which ended up turning into a nightmare trying to figure out which orders had been fulfilled and not fulfilled with actual products. If the app did not do that this app would be GREAT! Hope this is fixed ASAP!

Developer reply

October 2, 2020

Hi, there! You'll want to make sure that you've selected the correct fulfillment settings in your Digital Downloads app. Navigate to Apps > Digital Downloads > Dashboard, and click on the name of your digital product. Next, click on the settings icon > Settings, and make sure it's set to manual and not automatic. That should resolve this for you, but feel free to contact our support if it doesn't: - Brie, Shopify Support

Nick Noir

Incompatible with Safari. I've reached out to Shopify support about this issue but what you would think would be a fluid conversation takes DAYS for a response and no solution has been achieved or discussed.

Developer reply

September 1, 2020

Hi, there! I'm sorry to hear that you've had trouble contacting us - our support is experiencing large volumes of requests at the moment, so it may take longer than usual for someone to reply if you've reached out via email. If you need urgent support, I'd suggest starting a live chat with us, or reaching out on Facebook or Twitter.

We typically recommend using the admin with Google Chrome, however you should be able to use the app in Safari without any issues if you prefer that browser. You likely need to clear your Safari cache and cookies or disable a browser extension or ad blocker - I'll reach out to you via email shortly and we can do some troubleshooting together. Speak soon! - Brie, Shopify Support

CES Directory

They stole money funds. I never received my payment for $1000. They never responded to me for over 6 months. They are thieves. Do not use them


La majorité des personnes ne recoivent pas l'email ou parfois 3 jours après... Donc ça ne fonctionne pas directement... Nul !

Instructional Design Genius

Garbage app. Had to delete it. Would not send links upon fulfilling the order. It would essentially time out and then produce an error message.

Previous 1 3 4 5
Previous 1 3 4 5