Digital Downloads , 426 reviews

Overall rating
2.7
Counts per rating level
  • 33% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 24% of ratings are 1 stars
June 1, 2022

Shopify missed the boat here. Many digital creators have multiple files per product and you cannot do that with this product.

hitherandyonstudio
United States
9 months using the app
Shopify replied June 21, 2022

Thank you for writing your review and for providing us with your feedback and suggestion. I can certainly see why having the option to add multiple files to a single product would be helpful to you when selling digital files, and we appreciate you making your recommendation here. I will submit your comments to our development team for them to consider. -Victor, Shopify Support

August 30, 2021

Why doesn't Digital Downloads recognize that ive added new products to my store ?????? It only show my first product along with the two variants associated.

Tre Fwavy
United States
8 months using the app
Shopify replied September 1, 2021

Hey, there. Thank you for reaching out. In order to add new Digital products, you must first create the product within your Shopify admin and then add the digital component, have you done this first? If you are creating Digital products as our video tutorial shows here (https://bit.ly/3yy4h1T) and the products are not showing in your store, this would be something we could certainly investigate with you.

So If you're running into issues with Digital Downloads, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support

January 20, 2021

This app worked at first and now it's not working at all. It will not let me add any products and it wiped my other digital download product away and you're left with an error message if you try to download the product.

Yournailplugx- Luxury Handcrafted Press On Nails
United States
8 months using the app
Shopify replied January 22, 2021

Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. I'd be happy to take a closer look at this for you to see if I can determine what the issue is, and hopefully get things resolved for you. Please keep an eye out for my email and get back to me there if you'd like assistance with this issue. -Victor, Shopify Support

January 16, 2021

I use this app to help me with my digital product.
It randomly flips from us currency to foreign currency when I post the link on my fb page or click on generated link shopify provided. It caused me to lose money because my clients thought my site was not a secure site. Talked to shopify they were not any help.

BGF Store
United States
7 months using the app
Shopify replied January 18, 2021

Thank you for providing your review and letting us know about the issue you've experienced. I'd like to take a closer look at you as this problem does sound odd, and I'll see if I can help. I will send an email to you shortly to touch base with you on this, so please look out for that and get back to me there if you still require assistance. -Victor, Shopify Support

February 19, 2023

Doesn't work well for products that have multiple page downloads. Most of my products have 2-5 pages to download so I can't offer these as a product at the moment.
Disapppointing.

Celtic Craft Shop
United States
7 months using the app
Shopify replied March 6, 2023

Hi, there. Thanks for taking the time to leave us a review for Digital Downloads. We're sorry to hear that the app doesn't provide you with all of the tools you need at the moment. I'm happy to let you know that I've gone ahead and passed your feedback along to our Product Team to consider for a future update. I also wanted to pass a suggestion on to you. Have you tried using a zip file for your product, so all of the files required can be passed along to your customers? -Imogen, Shopify Support

January 26, 2021

Some of our customers have problems with the Download. The Download is very slow. We figuerd out, that it is a problem with the Telekom in Germany, maybe. I can send a screenshot from a customer.

wingwave Shop
Germany
7 months using the app
Shopify replied January 26, 2021

I'm sorry to hear that that you've had this issue but thank you for leaving your review nonetheless. Download speeds vary by location and ISP, which may be affecting the downloads from your store, but I'd like to take a look at this myself to see if there's anything on our end I can look at. I will send an email to you momentarily so please look out for that and get back to me there if you'd still like some assistance. -Victor, Shopify Support

Edited June 24, 2022

i really loved this app before the update. Befoe the update you could add files to draft products now you have to make the listing live to add the digital files which defeats the purpose and makes thing difficult if your store is mainly all digital downloads becasue a customer might try to buy the product when there is no file attached. like why who thought that was a smart idea?now if you add product it dose show up in the app and how can you add file if the app dose not show the item, the work around is going on chrome. so that's fun

Danidigitalstudio
United States
4 months using the app
Shopify replied July 17, 2022

Thank you for taking the time and sharing this feedback with us. We understand that being able to attach files to draft products is important to you, and we'd be happy to share this feedback with our development team. We appreciate you for providing this feedback as they are taken into considerations on future releases. Thanks again. -Elias, Shopify Support

December 31, 2021

Not working properly, can't add new products, server issues when I go to the app in the admin page.

South of Indigo Photography
United States
4 months using the app
Shopify replied January 3, 2022

I'm sorry to hear that you've experienced issues with the Digital Downloads app and we appreciate you notifying us here. If you have not done so already, you can try accessing the app through another web browser to see if the issue is present there, and if so, you can also try uninstalling the app before then installing it again.

If after doing this the issue is still ongoing, please contact our support team directly so we can offer further assistance and hopefully resolve the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support

June 11, 2018

Please update the download page to be responsive..

Miekoio
Albania
4 months using the app
July 12, 2022

We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.

Adventure Books by Vertebrate Publishing
United Kingdom
4 months using the app
Shopify replied July 26, 2022

I am sorry to hear that you've experienced these issues with the Digital Downloads app but appreciate you taking the time to inform us here. I will be sure to pass your comments onto our development team and I hope that you're able to find an alternative option that works better for you. Thank you for taking the time to provide us with your feedback. -Victor, Shopify Support