I've been using this app for a while now and find it great. It is simple and does what's required and it's free, so I can't ask for more. The only issue I find is after uploading a pdf, the options are not available immediately but a simple refresh of the page and they are there. Support was great too when I needed help!
Hey, there! Thank you for taking the time and writing this review. We're delighted to hear that you're enjoying our Digital Downloads app! It's likely that the system requires a moment for the files to be available, and refreshing the page helps speed up the process. However, if you experience any issues with uploading files, then we'd be happy to further assist you via callback, live chat, or emails. Please don't hesitate to get in touch with us on the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers! -Elias, Shopify Support
Raffle Ticket Software
Works great. Our customers buy a digital product and the link to the download is on their receipt and also in a separate e-mail. Just what I was looking for!
Thank you for writing your review and I'm delighted to hear that the Digital Downloads app has been great for you! We really appreciate you taking the time to share your feedback with us here. -Victor, Shopify Support
Created To Sew
Is this app perfect? No, but for what you are getting from a free app it is amazing. I wish it had more options like letting my customers download all their files in their order at once instead of individually. Would be nice if you can add multiple files for listing besides needing it to be in a zipped folder.
Hi, Created to Sew. Thanks so much for taking time to leave this review and also leave a great suggestion for future improvement. I will be sure to pass this onto our dev team. -Ivy, Shopify Support
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Miriam Handfield Gifts & Art
No true step by step instructions so had to figure it out on my own. But works great for me now that I've figured it out. Unlike other available apps, this one is not created in the app screen. 1. Make product first. 2. While still in make product screen, click on dropdown menu under more actions then click on add digital attachment. 3. upload file Now that I've figured it out I will be using it constantly. Can't beat the price for what you get (currently free/unlimited).
Thank you so much for sharing your feedback and the steps that you took to get the app working for you. I'm delighted to hear that you've found the Digital Downloads app to be useful and I hope it continues to work well for you as your business grows! We appreciate you taking the time to share your experiences with us here. -Victor, Shopify Support
I use this app to sell digital products and it's straightforward, simple, and lightweight! Definitely recommend to use this app. Really grateful!
Thank you for writing your review and for providing your feedback to us here. I'm delighted to hear that you've found the Digital Downloads app useful and we really appreciate you sharing your experience with us! -Victor, Shopify Support
EDIT: The issue has been resolved. After reporting to the support team I was responded to by the next day. Took several days to fix but the customer service was pretty amazing throughout. Download app is working like a charm now. OLD REVIEW: This app was broken. I've had it working on my shop for years without issue. All of a sudden at midday on 9/17 the app no longer automatically fulfills orders even though the option is checked on all of my downloads. I have to manually fulfill every order which results in threats of chargebacks. Please fix this. Was this app recently updated? Will update the review once the app is fixed.
Hi, there. Thank you for reaching out and taking the time to leave this review. We are sorry to hear you are experiencing this issue. I would recommend removing the app from your store and downloading it again if you have not yet tried this.
If you're still running into issues with Digital Downloads after trying this, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support
the app is great despite one issue, when the customer receive the email that contains the download link, it takes him to the download page and there is a "Download Now" button there but it comes with white color so the customers cannot see it and i should send it to them later, and i solved it by changing the background color to gray, but still sometimes the clients cannot see it because the white color is very light to be seen, so can you help me and clarify how to change this color because i tried a lot without any success.
Thank you for reaching and for writing your review, and I'm glad to hear that you've enjoyed using the app. We appreciate you sharing your feedback with us here.
In terms of the issue you have experienced, it is not possible to edit the download page within the Shopify theme editor and all customization options that exist are the ones shown within the app itself. I can see why being able to change the colours of the text on the download page would be helpful and will be sure to pass on your feedback to our development team for their consideration. -Victor, Shopify Support
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