Attach files to your products
Digital attachments are linked to a variant on a particular product and will track sales and downloads.
Customers get files instantly
Your customers get a direct download after checkout, and an emailed link.
Automatically send updates
Updating the attached file can automatically send an updated download link to your customers.
Shopify's Digital Downloads app is a free, easy to use app that allows you to offer digital products in your Shopify store.
- Digital attachments are linked to a variant on a particular product
- Mix and match a product to have physical and digital products
- Your customers get a direct download after checkout, and an emailed link
- Set download limits as needed
This app is currently broken. I've had it working on my shop for years without issue. All of a sudden at midday on 9/17 the app no longer automatically fulfills orders even though the option is checked on all of my downloads. I have to manually fulfill every order which results in threats of chargebacks. Please fix this. Was this app recently updated? Will update the review once the app is fixed.
Hi, there. Thank you for reaching out and taking the time to leave this review. We are sorry to hear you are experiencing this issue. I would recommend removing the app from your store and downloading it again if you have not yet tried this.
If you're still running into issues with Digital Downloads after trying this, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support
Generally, the app works. However, there are some issues that would have been nice to deal with. Shopify does not support this app properly. Shopify does not update the app. It's extremely disappointing how Shopify treats users of the app. 1) There is no search by order number, this implies that you have to manually flip through pages of customers, which takes , to get into one particular customers' details. 2) Shopify has not updated an app and around a year ago, it stopped opening in Safari. I am sure if Shopify looks at the stats - a lot of ecommerce store owners use Mac computers. None of my requests through Shopify support lead to any changes. Shopify does not care and does not listen. Which is a bad practice in my opinion. 3) Yes, sure, it's a basic app and on average works well, but download speed can be slow sometimes. Maybe it would make sense to add a feature, where for extra $x download speeds could be improved. But this is a secondary question.
Thank you for writing your review and for sharing your experience using the app here, and I'm sorry to hear that you've come across these issues. I can appreciate your frustration with these limitations and that they have not been addressed sooner. Our development team still ask that we provide feedback on the app from merchants to them so that they can be reviewed and considered, so I will be sure to submit your comments to them. Thanks again for reaching out. -Victor, Shopify Support
Glam She Couture
i am unable to download this app to my shopify. i left 3 messages and haven't retrieved a response back at all.
Hi, there. Thank you for reaching out and taking the time to leave this review. We are sorry to hear you are experiencing this issue. I would recommend clearing your browser history, cache and cookies before trying to download the app again. You could also try an incognito or private browser or an entirely different web browser as a test.
If you're still running into issues with Digital Downloads after these tests, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support