Highlights
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Based in United States
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Use directly in Shopify admin
About this app
Launched
November 16, 2012
Languages
English, Danish, German, Spanish, Finnish, French, Italian, Japanese, Korean, Norwegian (Bokmål), Czech, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), and Chinese (Traditional)
Categories
Digital downloadsDigital Downloads makes selling digital files simple, right from your Shopify store.
Sell digital files like e-books, digital art, graphics and more from your Shopify store with the Digital Downloads app. Whether you’re a content creator or a business of any size, this app integrates seamlessly with your Shopify store, making it quick and simple to add digital files to new or existing products, track orders, send direct download links to customers, and more.
- Add PDFs, JPEGs, ZIP files and more to any product right from the app.
- Set custom download limits and send links any time upon purchase.
- Combine digital files with physical or digital product variants.
427 reviews
In the past few months, this app has become very bad and untrustable. Always fail to deliver digital products. 10/5 times I received complaints from the customers that they didn't receive their download link. In this way, I have to send them manually the files which takes a lot of time... I contacted Shopify support but they told me that I have a problem with my stripe but it's not true. This app was good in the past years, but in the last few months, it's very poor...
Hi there, thank you for your review. I am sorry to hear that you've had this issue and that the Digital Downloads app hasn't been performing as you'd hoped in recent months. I would suggest contacting our support team again with examples of this issue so we can take another look, but if the error persists you can look into other apps that allow for digital files to be sent to customers. -Victor, Shopify Support
In general satisfied.
I just wish there were more settings and a better overview panel on what's uploaded to each product.
My customers do not do well with Zip files... I would like to have the option for them to download the images individually.
The app fundamentally has been working great for me, but I really, desperately need an API or some way to bulk upload files to my products. I have 1000 products that each have files to download, and it's incredibly tedious manually uploading all of them.
Hi, there! Thank you for sharing your feedback, I certainly understand how a bulk upload feature would be useful. I have shared your feedback with our developers for consideration! - Greta, Shopify Support
This app is just barely useable. It takes about 3 minutes to 'prepare' a 20mb PDF, which is completely unacceptable in 2023. In addition, it takes hours to auto-send emails to customers letting them know the file is ready for download.
I'm losing customers because of this, and it seems I'm not alone. Shopify, please address these issues! Everything else with the app is beautiful and seamless.
Hi, there! Thank you for taking the time to leave your feedback. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team(https://bit.ly/3htxIQ3) so that our Escalated Team can troubleshoot the situation. - Skye, Shopify Support
I don't know why this app has such a low review score, because it works perfectly! I have sold over $15,000 of digital products using this app in the last 6 months and have had no problems with it. I would highly recommend it to anyone selling digital products!
About this app
Launched
November 16, 2012
Languages
English, Danish, German, Spanish, Finnish, French, Italian, Japanese, Korean, Norwegian (Bokmål), Czech, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), and Chinese (Traditional)
Categories
Digital downloadsBuilt by Shopify
About Shopify
4.1 average rating
15 years building apps for the Shopify App Store
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