Digital Downloads

Digital Downloads

Price: Free
Rating (2.7)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin

About this app

Launched

November 16, 2012

Languages

English, Danish, German, Spanish, Finnish, French, Italian, Japanese, Korean, Norwegian (Bokmål), Czech, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), and Chinese (Traditional)

Digital Downloads makes selling digital files simple, right from your Shopify store.

Sell digital files like e-books, digital art, graphics and more from your Shopify store with the Digital Downloads app. Whether you’re a content creator or a business of any size, this app integrates seamlessly with your Shopify store, making it quick and simple to add digital files to new or existing products, track orders, send direct download links to customers, and more.

Sell digital files like e-books, digital art, graphics and more from your Shopify store with the Digital Downloads app. Whether you’re a content creator or a business of any size, this app integrates seamlessly with your Shopify store, making it quick and simple to add digital files to new or existing products, track orders, send direct download links to customers, and more. more
  • Add PDFs, JPEGs, ZIP files and more to any product right from the app.
  • Set custom download limits and send links any time upon purchase.
  • Combine digital files with physical or digital product variants.

412 reviews

Overall rating
2.7
Counts per rating level
  • 33% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 16% of ratings are 3 stars
  • 16% of ratings are 2 stars
  • 24% of ratings are 1 stars
December 26, 2023

In the past few months, this app has become very bad and untrustable. Always fail to deliver digital products. 10/5 times I received complaints from the customers that they didn't receive their download link. In this way, I have to send them manually the files which takes a lot of time... I contacted Shopify support but they told me that I have a problem with my stripe but it's not true. This app was good in the past years, but in the last few months, it's very poor...

Innovation Sounds
Slovakia
Over 3 years using the app
Shopify replied January 2, 2024

Hi there, thank you for your review. I am sorry to hear that you've had this issue and that the Digital Downloads app hasn't been performing as you'd hoped in recent months. I would suggest contacting our support team again with examples of this issue so we can take another look, but if the error persists you can look into other apps that allow for digital files to be sent to customers. -Victor, Shopify Support

January 19, 2024

In general satisfied.
I just wish there were more settings and a better overview panel on what's uploaded to each product.
My customers do not do well with Zip files... I would like to have the option for them to download the images individually.

SVGix
Denmark
About 1 year using the app
November 15, 2023

I don't know why this app has such a low review score, because it works perfectly! I have sold over $15,000 of digital products using this app in the last 6 months and have had no problems with it. I would highly recommend it to anyone selling digital products!

The MW Company
United States
7 months using the app
December 7, 2023

This app is just barely useable. It takes about 3 minutes to 'prepare' a 20mb PDF, which is completely unacceptable in 2023. In addition, it takes hours to auto-send emails to customers letting them know the file is ready for download.

I'm losing customers because of this, and it seems I'm not alone. Shopify, please address these issues! Everything else with the app is beautiful and seamless.

That Little Robot
United States
About 1 year using the app
Shopify replied December 12, 2023

Hi, there! Thank you for taking the time to leave your feedback. We would love to investigate this further by accessing your account. As such, please reach out to our live Support Team(https://bit.ly/3htxIQ3) so that our Escalated Team can troubleshoot the situation. - Skye, Shopify Support

November 15, 2023

App doesn't work and fails to send the file download link to customers. Selling digital files is NOT a niche market and should be part of Shopify's core subscription price. We should not be forced into paying another $10+ for a third-party app that actually works.
I was assured that this issue would be passed onto the technical team but given that there have been multiple reviews about the same problem over the passed few months, it would appear that not much is being done to sort it out.

JayMarie Digital
France
5 months using the app
Shopify replied November 17, 2023

Hi there! Thank you for sharing your experience. I understand that you have been experiencing some issues and were assured that we would investigate these concerns. In this case, please reach out to our support team and reference the previous ticket number to request a follow-up. We will be more than happy to take a closer look at your situation and provide further assistance. We appreciate your patience and understanding. -Mac, Shopify Support

About this app

Launched

November 16, 2012

Languages

English, Danish, German, Spanish, Finnish, French, Italian, Japanese, Korean, Norwegian (Bokmål), Czech, Dutch, Polish, Portuguese (Brazil), Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), and Chinese (Traditional)

Built by Shopify

About Shopify

4.0 average rating

15 years building apps for the Shopify App Store

151 O’Connor St, Ottawa, ON, ON, CA

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