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I really enjoyed this app when there was the option to use it for free - the post-purchase customizations were all so cute and happy! I especially loved the confetti and the note from the shop owner to display on the order confirmation page. But now it's $29.99 per month regardless of sales volume; and since I only receive a couple of orders per month at this point, that expense is completely unjustifiable for me now :(
Dinosell has recently introduced a pricing plan after being free for 2 years.
As we focus on continuous improvement based on user feedback, the growth of our platform and the addition of additional features and services have led us to implement pricing.
Hello,
We greatly appreciate your feedback and the positive sentiments expressed regarding the features of our free version, particularly the delightful post-purchase customizations, such as confetti and the personalized note from the shop owner.
We understand that the recent introduction of a pricing plan may raise concerns, and we genuinely value your perspective on this matter. The decision to implement pricing comes as a result of our commitment to continuous improvement, driven by user feedback. The growth of our platform and the integration of additional features and services have necessitated this strategic shift.
Regrettably, at present, we no longer offer a free plan for Dinosell. To ensure uninterrupted access to our app, we kindly request your acceptance of the new pricing plan.
We apologize for any confusion this may have caused and assure you that we remain dedicated to providing a valuable and enhanced user experience.
In an effort to address your concerns proactively, I personally reached out to our team to explore the possibility of offering a discounted pricing plan tailored to your needs.
However, as of now, I have not received a response.
We value your continued support and understanding during this transition. If you would like to discuss this matter in more detail, please feel free to reach out. Your satisfaction remains our top priority.
If there's anything else we can assist you with, please contact us at roar@dinosell.com or via our in-app chat. We are always happy to help you.
-Tinu, Dinosell support
Excellent service from Saanvi at their team. Great app. Needs a few tweaks, but with a few creative workarounds it can do some great things for you.
Thank you for the review. We are thrilled to hear that you received excellent service from our team. It means a lot to us when our customers feel supported and valued.
We are also glad to hear that you find our app to be great. We understand that there might be a few tweaks that are needed, and we would love to hear more about them so that we can continue to improve the app and make it even better for you.
If there is anything else that we can assist you with, please don't hesitate to reach out to us. We are always here to help.
Great service and responsive to solve any issues. App is clean and works well - thanks team! Need to use for longer to see what the returns are.
Thank you so much for your kind words. We are really excited to hear how much you like our app.
Thanks again and we really appreciate you taking the time to share your experience with us.
-Anand, Dinosell Support
Just started using the app - setup has been quick and easy. Features are pretty clear and its layout is very clean. Ann from support was very helpful with all my questions. Looking forward to the new features to be added in the coming months.
🎉 Excited to see your review! Yes, we will be adding more features and widgets. Thanks for your review.
Feel free to reach to me via in-app chat or at roar@dinosell.com if you need help.
- Ann Benson, Dinosell Support 🦖
its looking very good. I am still working on it. for now its Awesome. Support is very good. They are replying me on Time.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
We will share this with our entire team to let them know to keep up the amazing work.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Ann, Customer Support Advocate.
The app is pretty simple and easy to use. Customer support was responsive and helpful. It could use a couple more customizable elements, like the option to remove or add a timer to the up-sell widget, but other than that, I am satisfied with the app.
Hello,
Thank you so much for your kind words, we really appreciate you taking that time to share your honest words with the Shopify community, this means a lot to us.
Also, the timer option that you have mentioned in the review is actually available in our app. It is only available for cross-sell campaigns. Please make sure you check that out.
If you are in need of further assistance in the future please contact us at roar@dinosell.com or via our in-app chat.
-Sajith, Dinosell Customer support.
Wonderful app! Ann has been really helpful. The customer support is great. I love the features. Will use this app in my other website too!
Thank you so much for the positive review! We love hearing from our customers – especially when our app is able to make a positive difference to them.
We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Our goal is to support our customers, and I’m ecstatic that we were able to make it happen for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Ann, Customer Support Advocate.
Recommended the app to a couple of ecommerce stores - thats how much I like it! Love the widgets to collect birthday which integrates with Klaviyo, and how easy it is to customise the Thank you page.
Just set up UPSELLwidget - hope it generates sales!
Great support too!
Thank you for taking the time to recommend our app to e-commerce stores. We are thrilled to hear that you are enjoying our widgets and find them easy to customize.
We pride ourselves on providing great support, so we're delighted to hear that you've had a positive experience with our team.
If there's anything else we can assist you with, please don't hesitate to reach out to us.
Ann, Dinosell Support
It's a great app. Going well so far. Support is very helpful. The best part for me is that it is free.
Thank you so much for your kind words. We are really excited to hear how much you like our app.
Thanks again and we really appreciate you taking the time to share your experience with us.
- Ann Benson, Dinosell Support
Customer service very helpful! They help me to remove the dinosell branding and upgrade to a limited time premium plan.
Thank you so much for your kind words. We are really excited to hear how much you like our app.
Thanks again and we really appreciate you taking the time to share your experience with us.
- Anand, Dinosell Support