Dinosell: Post Purchase Upsell

Dinosell has recently introduced a pricing plan after being free for 2 years.
As we focus on continuous improvement based on user feedback, the growth of our platform and the addition of additional features and services have led us to implement pricing.

Hello,
We greatly appreciate your feedback and the positive sentiments expressed regarding the features of our free version, particularly the delightful post-purchase customizations, such as confetti and the personalized note from the shop owner.

We understand that the recent introduction of a pricing plan may raise concerns, and we genuinely value your perspective on this matter. The decision to implement pricing comes as a result of our commitment to continuous improvement, driven by user feedback. The growth of our platform and the integration of additional features and services have necessitated this strategic shift.

Regrettably, at present, we no longer offer a free plan for Dinosell. To ensure uninterrupted access to our app, we kindly request your acceptance of the new pricing plan.
We apologize for any confusion this may have caused and assure you that we remain dedicated to providing a valuable and enhanced user experience.

In an effort to address your concerns proactively, I personally reached out to our team to explore the possibility of offering a discounted pricing plan tailored to your needs.
However, as of now, I have not received a response.

We value your continued support and understanding during this transition. If you would like to discuss this matter in more detail, please feel free to reach out. Your satisfaction remains our top priority.

If there's anything else we can assist you with, please contact us at roar@dinosell.com or via our in-app chat. We are always happy to help you.


-Tinu, Dinosell support

Hi!

Thank you for leaving your feedback.

While checking, we couldn't find the issue from our side.

Also, we've contacted you through the mail and haven't received any response.

We’d love to resolve this as quickly as possible and find a solution that works for you.

Please drop us a message directly via this email roar@dinosell.com and we’d love to talk more!

We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

I sincerely regret any negative feelings or embarrassment you may have experienced.

Awaiting your response.

Thanks again.