Dinosell: Post Purchase Upsell , 22 reviews

Overall rating
4.1
Counts per rating level
  • 77% of ratings are 5 stars
    17
  • 14% of ratings are 4 stars
    3
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
    2
January 31, 2023

Excellent service from Saanvi at their team. Great app. Needs a few tweaks, but with a few creative workarounds it can do some great things for you.

Fiole
United Kingdom
About 2 years using the app
Dinosell replied February 1, 2023

Thank you for the review. We are thrilled to hear that you received excellent service from our team. It means a lot to us when our customers feel supported and valued.

We are also glad to hear that you find our app to be great. We understand that there might be a few tweaks that are needed, and we would love to hear more about them so that we can continue to improve the app and make it even better for you.

If there is anything else that we can assist you with, please don't hesitate to reach out to us. We are always here to help.

May 27, 2021

The app is pretty simple and easy to use. Customer support was responsive and helpful. It could use a couple more customizable elements, like the option to remove or add a timer to the up-sell widget, but other than that, I am satisfied with the app.

Village Runway
Canada
Over 1 year using the app
Dinosell replied May 29, 2021

Hello,

Thank you so much for your kind words, we really appreciate you taking that time to share your honest words with the Shopify community, this means a lot to us.

Also, the timer option that you have mentioned in the review is actually available in our app. It is only available for cross-sell campaigns. Please make sure you check that out.

If you are in need of further assistance in the future please contact us at roar@dinosell.com or via our in-app chat.

-Sajith, Dinosell Customer support.

Edited August 10, 2021

Dinosell offers good potential but you need to contact customer support to change the default settings in CSS.
'Powered by Dinosell' on each individual widget is not shown on the app preview. Default graphics and font sizes could do with toning down to give great first time impressions.

CUI Wear
United Kingdom
29 minutes using the app
Dinosell replied August 7, 2021

Hello

Actually, all the issues you mentioned are resolvable. But I checked with all the customer support agents and found out that you haven't contacted us.

1. The Dinosell branding can be removed. Since we have not introduced a pricing plan for Dinosell we are giving the premium version for free for a limited period of time.

2.The circle graphics in the discount code box can be removed using additional CSS.

3. The size of the discount code text can be changed using additional CSS.

We have provided provision in all widgets to add additional CSS for design requirements.

So please contact us at roar@dinosell or via our in-app chat. We are more than happy to help you.

Looking forward to hearing from you.

-Anand, Customer Support Advocate.

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