Dinosell: Post Purchase Upsell

Dinosell has recently introduced a pricing plan after being free for 2 years.
As we focus on continuous improvement based on user feedback, the growth of our platform and the addition of additional features and services have led us to implement pricing.

Hello,
We greatly appreciate your feedback and the positive sentiments expressed regarding the features of our free version, particularly the delightful post-purchase customizations, such as confetti and the personalized note from the shop owner.

We understand that the recent introduction of a pricing plan may raise concerns, and we genuinely value your perspective on this matter. The decision to implement pricing comes as a result of our commitment to continuous improvement, driven by user feedback. The growth of our platform and the integration of additional features and services have necessitated this strategic shift.

Regrettably, at present, we no longer offer a free plan for Dinosell. To ensure uninterrupted access to our app, we kindly request your acceptance of the new pricing plan.
We apologize for any confusion this may have caused and assure you that we remain dedicated to providing a valuable and enhanced user experience.

In an effort to address your concerns proactively, I personally reached out to our team to explore the possibility of offering a discounted pricing plan tailored to your needs.
However, as of now, I have not received a response.

We value your continued support and understanding during this transition. If you would like to discuss this matter in more detail, please feel free to reach out. Your satisfaction remains our top priority.

If there's anything else we can assist you with, please contact us at roar@dinosell.com or via our in-app chat. We are always happy to help you.


-Tinu, Dinosell support

Hello,

Thank you for your wonderful feedback! We're thrilled that you're enjoying our app and have had a positive experience with our customer service, particularly with Saanvi.

Your satisfaction is our priority, and we're here to assist you whenever you need support. If there's anything else we can do for you, please don't hesitate to reach out.

We appreciate your support and look forward to continuing to provide you with a great experience

If there's anything else we can assist you with, please contact us at roar@dinosell.com or via our in-app chat. We are always happy to help you.


-Tinu, Dinosell support

Thank you so much for the positive review! We love hearing from our customers – especially when our app is able to make a positive difference to them.

We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Our goal is to support our customers, and I’m ecstatic that we were able to make it happen for you.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Ann, Customer Support Advocate.

Thank you for taking the time to recommend our app to e-commerce stores. We are thrilled to hear that you are enjoying our widgets and find them easy to customize.

We pride ourselves on providing great support, so we're delighted to hear that you've had a positive experience with our team.

If there's anything else we can assist you with, please don't hesitate to reach out to us.

Ann, Dinosell Support

Thank you for your support and kind words, it truly means a lot. If you have any further needs or requests, please do not hesitate to reach out. We are always here to help. Thank you again for your support and I look forward to assisting you in the future.
- Saanvi, Customer Support Advocate.