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good app & great customer service! sadly we had to move on due to a specific must-have feature this app couldn't provide. totally recommend this app to anyone!! thanks jessica & team
They told me the app is able to make quantity discounts and the customer can additionally use a Shopify discount. It doesn´t work. The customer service needs very long to answer and my problem is still not solved. We lose sales volume every day!
I am so sorry to hear that you experienced certain difficulties using our app. That should never have happened, and I completely understand how frustrating this must be for you. Unfortunately, you uninstalled the app before we got information that was necessary to solve the problem.
When the app works, it's great. When it doesn't it creates a lot of headaches for me and my staff. The BOGO functionality was particularly problematic, with about 1/3 of customers not getting the free product they expected, requiring refunds or extra communications explaining the issue and manually adding free items to orders. Support was good at first, but the last two or three messages I sent got no response.
Hello!
Please accept our sincere apologies for this situation!
We would highly appreciate if you give us a second chance, so we can define the reason for such app behavior.
We had received and replied to each of your requests by email, but it seemed that the letters got to the Spam folder.
Installed app and it calculates correctly to sub-total but then revers to full price for the total in the cart. Contacted their support which took 2 days to reply and then a week later problem was not corrected. Just kept getting message "give us more time" - this for something that is most likely a single line of code. Removed app thus wasting a week.
We are sorry for the unpleasant situation you had with the app.
The issue you observed was fixed in your shop but you might have missed our email or not noticed the changes we made. We are sincerely sorry for making you wait for a response and then a resolution to the situation. Our team did their best to quickly fix the app.
This ap was fast to set up and seems to work great. No going into liquid or hard stuff............
this app is great, and it meets my blunk discount needs and the customer service is awesome too!!! recommend!
great app !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i used this app to help me to make a quantity discounts. it is really very nice and easy to use the app
Thank you for your feedback! Please feel free to get back to us if you need any assistance. We are here to help you any time.
My app simply won't open no matter how many times I reinstall. Customer support was very unresponsive
This app looks good to me. I will recommend to others too. I am going to applly this feature to my all product list :)