Disco: Black Friday Sales App
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only thing is if items go out of stock before sale ends it wont remove the discount automatically.
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience.
Just to clarify, discounts are automatically removed if an item goes out of stock, but if you ever notice otherwise, please don’t hesitate to reach out to our support team. Thanks again for your feedback and support!
Great application that is easy to use and works well.
Support is fantastic, helpful and fast responding to user's questions.
Very highly recommendable!
Thanks,
The first time I made a campaign, it said I went over the limit for the free plan and I had to upgrade it to a paid one. I did the upgrade expecting the selected products will be saved as draft as promised. When I went back to start the campaign the draft was nowhere to be found. More than 60 individual items manually selected and I had to start over. I almost lost the desire to even push through with the promo but decided to give it another try. After going through the painstakingly long, manual adding of items I finally started the campaign. Only to find that it did not do what we wanted it to. The fixed price discount was to be "subtracted" from the cost. Our promo was everything would be the same price at 500php. Some items became Php40 only because the cost was originally 540. Support is also not live...you need to wait hours for one reply. So after the very tedious process we are finally unsubscribing and deleting the app from our store.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your campaign setup. We aim to continuously improve our services and your input is invaluable to us.
Regarding your concern about support, we understand that timely assistance is crucial and we strive to respond to all queries within 24 hours. While we do not always offer live support, our team is committed to providing comprehensive help through our current channels.
About the draft feature, it operates based on your browser’s local storage. It seems there might have been an issue with your browser settings or a possibility that the “discard draft” button was inadvertently clicked. We ensure that this feature has been rigorously tested across all popular browsers to avoid such issues. We recommend checking your browser settings to confirm that cookies are enabled, which helps in saving and retrieving drafts effectively.
Concerning the pricing issue, we realize there was a misunderstanding regarding the discount type used. The "fixed discount" subtracts a set amount from the original price, which in your case, led to the unintended low pricing of some items. For future campaigns where you wish to price all items at PHP 500, using the “set price” feature will achieve this uniformly. We believe we addressed this in our last email and are happy to clarify further or assist in setting this up correctly.
We truly regret that your experience did not meet expectations and understand your decision. Thank you for trying our service, and we hope to have the opportunity to serve you better in the future.
Warm regards
Downloaded the Disco app to run a Black Friday sale. Blown away by the easy of setup, functionality, and customization options. Exactly what I was looking for. Highly recommend!
I initially downloaded Disco to assist me in adding Black Friday deals to my store, and I’ve had a good experience with it so far. The guides were easy to follow, and now my store is performing great.
Everything went wel a great eye opener for future promo.
The Best customer service!!
Cannot recommend this app enough! The support we received in the lead up to our sale has been above and beyond - John you are amazing, thank-you!
The best sales app we have used. Easy to understand and use. Very useful for our store. Comes with friendly and quick help from the support team.
really smooth and easy to run, one suggestion is that the app could not allow other discounts to be used whilst its running, but other than that great!
It looks good, but it is not compatible with Shopify Emails. Unfortunately because of this app in my mails is showed the original price of the products instead my discounted price. How should I pay for such a mess? On Black Friday? Wow. Thank you!
Hello,
I'm truly sorry to hear about the difficulties you've encountered while using our app in conjunction with Shopify Emails. I understand how frustrating these technical issues can be.
I'd like to clarify that our app is designed specifically to adjust prices at predetermined times and does not directly integrate with Shopify Emails. This means that any discrepancies you're seeing in the email prices are related to the way Shopify Emails interacts with product pricing data.
That being said, I'm here to help as much as I can. As this seems to be an issue on Shopify's end, I encourage you to reach out to Shopify's support team for more specific assistance regarding their email service. They are best equipped to address concerns related to Shopify Emails.
Additionally, considering your experience, it might be beneficial to explore alternative email marketing tools that align more closely with your needs. There are several robust and user-friendly options available that offer a better solution.
Please let me know if there's anything else I can do to assist you. Your satisfaction with our app is our top priority, and we're committed to making your experience as positive as possible.