Disco: Flash Sales & Discounts , 104 avis
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I deleted this app and it is still on my website and it will not come off. It also has the wrong timing on the countdown which changed after I deleted the app.
Update:
We have made a workaround that automatically removes any widgets when you uninstall the app. Discounts should still be deactivated before uninstallation, though.
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Hi there
If you had written to our support mail, we could easily have fixed this for you.
The app is not allowed to make changes to your store after you delete it. It seems you deleted it while a sale was still active.
To remove it properly, please reinstall the app, go to Settings and press "Uninstall snippets". This will remove any additions the app has made to your store.
Best regards
John
So this is a great app so far. However, I don't like how the discounts are used up so quickly. It really changes how you list things on your store. I ran my first 40 products through this trial on the FIRST item. There aren't 40 items even in stock. ARGH. So, unfortunately I am not going through with the trial. Not sure it's worth the cost.
sales ended (automatically,) app still installed, because I see it says do not delete until all sales are deactivated.. pricing remained at the sale that ended, not the current sale, for all of my products..we are talking over 500 items marked at the incorrect ENDED sale price. download if you love wasting time fixing prices!
Hi
I am truly sorry for the experience you had using our app. This was an error on our side which happened in a specific edge case, that you were unfortunately affected by. We have fixed this now so it will not occur again in the future.
You should definitely not have to fix prices yourself. Please let us reset your prices by contacting us at support@productessentials.app
Apologies,
John
I want to say that I like this application and very satisfied. And will definitely recommend your friends to continue using. Thank you very much.
amazing product really enjoyed using it and it converted more sales for me. very good very useful would recommend
The app is quite slow so make sure you have enough time to apply the discount before launch. Also, after disabling the app, just after the weekend we found out that some of the discounts stayed at the products and we lost 30% on all those sales.
Thank you for taking the time to notify us of the issue. I sincerely apologize for the issues you ran into using our app.
Over the weekend (BFCM) we experienced a technical issue due to much higher peak load on our servers than we anticipated. I apologize - we should have been better prepared. This resulted in discounts applying slower than usual.
We ran sales for over 700 stores during the weekend doing more than 200.000 price changes. Unfortunately, some prices were not reverted correctly. This issue was only seen on 3 sales but we take the matter very seriously and made sure to find the cause and fix the issue as soon as we discovered it.
It was a specific issue that could occur when one sale ended and another one started (involving the same products) at the same time. We have made sure this does not happen again in the future.
I installed this 30mins before Black Friday. So quick and easy to use. I’ll have to see how well it works!
i used the 10 freetrials day and after 5 days i deleted the app...
to avoid the paying, just uninstall the app?
i want an answer please
Hi Bruan
Sure. As I replied your e-mail - just uninstall the app within the first 10 days, and you will not be charged.
Best regards
John
Great app, really simple, looking forward to seeing the results!! It's for Black Friday sale and I am excited it will help boost sales,
This app is really cool.. i love it...it was the best thing I have ever added to my website. !!!!!!!