Disco: Flash Sales & Discounts , 리뷰 104개

Dear customer,

Thank you for sharing your feedback. You uninstalled the app while it was still in the process of activating your sale. Please note that our app provides specific warnings against uninstalling the app while a sale is activating.

To assist you, we proactively reached out via email, informing you that discounts were still active and provided clear steps to manage these changes. These steps included reinstalling the app, deactivating the sale, and allowing sufficient time for the deactivation process to complete. These instructions were not followed.

It's important to note that we did not receive any direct communication from you regarding these issues. Had we been contacted, we would have done everything within our capacity to assist you promptly.

We regret any inconvenience caused and encourage you to follow the provided instructions for an optimal experience. Your satisfaction is important to us, and we are here to support you with any further assistance you may need.

Best regards,
John

Saludos,

Gracias por compartir sus comentarios. Entendemos sus preocupaciones y nos gustaría abordarlas.

En primer lugar, nos gustaría aclarar que su suscripción actual es parte de nuestro plan mensual recurrente. Este plan está diseñado para proporcionar acceso continuo a nuestros servicios y características. Sin embargo, también ofrecemos un plan 'Gratis Para Siempre', al que puede cambiarse en cualquier momento, si prefiere una opción más básica sin cargos recurrentes.

Apreciamos su negocio y estamos aquí para apoyarlo en todo lo que podamos. Por favor, póngase en contacto con support@productessentials.app para que podamos resolver este asunto para usted.

Atentamente,
John Skovsgaard

Hi there

After having investigated this issue, we found an error which under very rare circumstances could lead to discount stacking. We take this matter very seriously, and have already fixed this error so it won't occur again.

It is our sole responsibility that the app works correctly, which is why we also reimbursed you for the amount this affected you.

I apologize deeply for the trouble this caused you.

Best regards
John

Hi there

I am sorry to hear that you did not find the "Select products" feature useful.

Currently, the product selection is done by either a filter (that is, product type, tag, vendor or title) or by collection, so all products matching the filter or collection are automatically selected.

We are working on extending the product selection feature with the option to also add or exclude individual products.

You can achieve that now by first creating a collection in Shopify admin for the specific products, and then create a discount campaign in Disco for that collection.

Best regards
John

Hi there

We just checked your sale collection here: https://pitaya.dk/collections/udsalg?page=1

All prices seem to be marked down correctly now. I have also reached out on e-mail.

Unfortunately, we can only activate one sale at a time per store to avoid conflicts and discount stacking. Since you had created 32 individual sales starting simultaneously, they activated one-by-one with a bit of delay between each sale starting. This constraint is stated in the FAQ, however I can see it was definitely not communicated well enough from our side.

To avoid this issue, ensure that you do not unnecessarily create multiple sales with same start and end time. For instance, instead of creating two individual 10% off sales for two different products, we advise you to create one 10% off sale including both the products.

I sincerely apologize for the bad experience and will gladly refund you the subscription fee.

Best regards
John

Hi there

You already uninstalled the app and cancelled the subscription on January 31, 2021. We have only charged you once, for the one month you had it installed.

You will not be charged again. In case you have anything to add, feel free to write us at support@productessentials.app

Best regards
John

Update:
We have made a workaround that automatically removes any widgets when you uninstall the app. Discounts should still be deactivated before uninstallation, though.

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Hi there

If you had written to our support mail, we could easily have fixed this for you.

The app is not allowed to make changes to your store after you delete it. It seems you deleted it while a sale was still active.

To remove it properly, please reinstall the app, go to Settings and press "Uninstall snippets". This will remove any additions the app has made to your store.

Best regards
John

Hi

I am truly sorry for the experience you had using our app. This was an error on our side which happened in a specific edge case, that you were unfortunately affected by. We have fixed this now so it will not occur again in the future.

You should definitely not have to fix prices yourself. Please let us reset your prices by contacting us at support@productessentials.app

Apologies,
John

I am very sorry for the inconvenience.

Unfortunately we are not able to change prices when the app is uninstalled, and I see you uninstalled the app while it was in the process of deactivating your discount. To reset the prices do the following:

1. Reinstall the app (temporarily).
2. Go to the Discount overview. The discount campaign status will show as Failed.
3. Press the deactivate button ("stop"-icon) and wait until it changes status from "Deactivated" to "Inactive".
4. Uninstall the app again.

Hi

I am sorry to hear you found the app hard to use. You can change the colors of the countdown timer and announcement bar under the "Design" page. It is the button right next to "Create sale".

I am not sure what you mean when you say, you cannot change the products. However, you can easily change the product selection of a sale. Just deactivate the sale, press edit sale, change the products, and activate it again.

Please write me an email at support@productessentials.app and I will do my very best to help you out.

Best regards
John