Disco: Black Friday Sales App
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i used the 10 freetrials day and after 5 days i deleted the app...
to avoid the paying, just uninstall the app?
i want an answer please
Hi Bruan
Sure. As I replied your e-mail - just uninstall the app within the first 10 days, and you will not be charged.
Best regards
John
Great app, really simple, looking forward to seeing the results!! It's for Black Friday sale and I am excited it will help boost sales,
This app is really cool.. i love it...it was the best thing I have ever added to my website. !!!!!!!
Ruined all the pricing on my store when I removed the app. I highly don't recommend risking your store by using this app. Plenty out there that is cheaper and won't mess up your entire store.
I am very sorry for the inconvenience.
Unfortunately we are not able to change prices when the app is uninstalled, and I see you uninstalled the app while it was in the process of deactivating your discount. To reset the prices do the following:
1. Reinstall the app (temporarily).
2. Go to the Discount overview. The discount campaign status will show as Failed.
3. Press the deactivate button ("stop"-icon) and wait until it changes status from "Deactivated" to "Inactive".
4. Uninstall the app again.
PLEASE DELETE YOUR SALES FROM MY STORE. I DELETED YOUR APP BUT THE SALES REMAIN, IT S A VERY BIG PROBLEM
Update:
All sales have now been disabled from our side. Thank you for the cooperation :-)
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Hi there
I apologize for the inconvenience.
We would love to automatically remove discounts when merchants uninstall the app, unfortunately, our access is revoked in the second you press uninstall, so there is nothing we can do except ask for merchants to reinstall temporarily.
To deactivate the sales, do the following:
1. Install Disco (just the free plan).
2. On each active sale, press the Deactivate-button.
3. Wait for each sale to show an "Inactive" badge.
Now you can uninstall Disco again.
Please, in case you need any help, reach out to support@productessentials.app or write on our live chat in the app.
Best regards
John @ ProductEssentials
very easy to use.
The instructions are there to guide you especially if you are a new user like me.
Not easy to use, I cannot change the products, I cannot see how to change colors, Is so complicated I don't see how to edit anything
Hi
I am sorry to hear you found the app hard to use. You can change the colors of the countdown timer and announcement bar under the "Design" page. It is the button right next to "Create sale".
I am not sure what you mean when you say, you cannot change the products. However, you can easily change the product selection of a sale. Just deactivate the sale, press edit sale, change the products, and activate it again.
Please write me an email at support@productessentials.app and I will do my very best to help you out.
Best regards
John
J'ai essayé dans le passé, ce n'etait pas mal, je vais réessayé, et voir s'il m'intéresse toujours ou pas
It ruined all the prices in my store. Strongly not recommend this one. How is possible that an app can do that?
Hi there
I apologize for the issue you experienced. Please reach out to us at support@productessentials.app so we can help sort out the issue for you.
Thanks
super application simple et intuitives je recommande a tout les dropshipper je l'utilise sur de nombreuse boutique