Disco Flash Sale Bulk Discount

Update:
We have made a workaround that automatically removes any widgets when you uninstall the app. Discounts should still be deactivated before uninstallation, though.

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Hi there

Unfortunately, we are not allowed to make changes to your store when you delete the app. You deleted it while an announcement was still active for a scheduled sale.

To remove it, please reinstall the app, go to Settings and press "Uninstall snippets". This will remove any additions the app has made to your store.

Best regards
John

Dear customer,

Thank you for sharing your feedback. You uninstalled the app while it was still in the process of activating your sale. Please note that our app provides specific warnings against uninstalling the app while a sale is activating.

To assist you, we proactively reached out via email, informing you that discounts were still active and provided clear steps to manage these changes. These steps included reinstalling the app, deactivating the sale, and allowing sufficient time for the deactivation process to complete. These instructions were not followed.

It's important to note that we did not receive any direct communication from you regarding these issues. Had we been contacted, we would have done everything within our capacity to assist you promptly.

We regret any inconvenience caused and encourage you to follow the provided instructions for an optimal experience. Your satisfaction is important to us, and we are here to support you with any further assistance you may need.

Best regards,
John

Hi there

Thanks for letting us know why you uninstalled. As shown in the app listing, the free plan includes 40 product discounts per month. So when your product selection exceeds that, we kindly ask you to subscribe to a paid plan. We even provide you a 14-day free trial.

I really wish you had reached out to us instead so we could have found a solution together.

Best regards
John

Dear Megan

I am sincerely sorry you had a bad experience using our app.

We only discount items on your request. You created a 25% storewide price reduction. Active discount codes can then be used on top of that. After you realized that, you used our app to undo the price reductions again.

I apologize deeply that we have not communicated clearly enough, that discount codes can be applied on top of the price reductions made through our app.

Best regards
John

Dear Noell

I apologize for the time you spent on this issue.

I can tell you that the changes were saved. Unfortunately, we had an issue where the design changes sometimes took up to several minutes to apply. This issue has now been fixed, and now design changes are applied instantly on your store.

If you could still be interested in trying out our app, I will be happy to give you the first month free of charge - just shoot me a mail at support@productessentials.app.

Best regards
John